All Acas events in the East of England region

Managing people for the first time can be challenging but also rewarding. 

A good manager can help:

• improve teamwork and productivity
• reduce workplace conflict 
• increase wellbeing amongst staff
• build and maintain trust and confidence between an employer and employee

This training will help you build confidence and introduce the skills you need for your new role as a manager. 

It will also introduce you to legal and good practice principles you need to know.

People managers are at the heart of effective teams and productive workplaces. 

Those in a management role are often the go-to person for their colleagues and often need to demonstrate effective leadership.

Key skills for any developing manager include:

• being able to motivate teams to succeed
• establishing good working relationships within teams 
• ensuring employees feel trusted and supported
• dealing with challenging issues as they arise
• managing change effectively
• knowing when and how to delegate

This training will help you become a better people manager.

Conflict at work can be disruptive, time consuming and costly.

Mediation is a proven and effective way of resolving differences between employees and rebuilding working relationships.

Mediation can:

• allow each person to air their issues in a safe environment
• identify areas of common ground
• help create acceptable solutions for both sides

Organisations with people trained in mediation can benefit from:

• reduced levels of conflict
• better teamworking
• reduced grievances, absences and turnover

This training will help you gain the skills, techniques and confidence to become an effective mediator in your workplace. 

You will gain a recognised mediation accreditation upon successful completion of the course.

Acas is the recognised authority in dispute resolution. You will learn directly from our mediation experts, who have extensive personal experience in resolving conflict at work.

This training course is accredited by NCFE, a trusted and recognised awarding organisation. NCFE verifies and quality assures the assessments. An assessment in your learning will be included as part of the process.

One of the most challenging parts of managing people is having conversations around sensitive or emotionally charged topics.

Difficult conversations are often things managers find themselves avoiding or delaying. This can have an impact on an organisation and morale.

Successfully addressing sensitive issues can:

• prevent bullying at work
• deal with conflict between colleagues
• uncover underlying issues
• support workers with personal issues
• create clear boundaries within teams
• increase employee engagement

This training will give you new skills and techniques to confidently handle challenging conversations at work.