All Acas events in the North East region

People managers are at the heart of effective teams and productive workplaces. 

Those in a management role are often the go-to person for their colleagues and often need to demonstrate effective leadership.

Key skills for any developing manager include:

• being able to motivate teams to succeed
• establishing good working relationships within teams 
• ensuring employees feel trusted and supported
• dealing with challenging issues as they arise
• managing change effectively
• knowing when and how to delegate

This training will help you become a better people manager.

Starting a new role in HR or taking on HR responsibilities can be overwhelming. You may need to:

• write, review, or operate workplace policies 
• handle recruitment, onboard new staff and offboard leavers
• ensure compliance with workplace procedures such as absence and discipline
• know how to access further support

This training will help those new to HR to learn the basics of employment law and good practice at all stages of an employment relationship.

This training will help you:

• understand basic legal principles
• apply good practice
• identify your responsibilities

When there is a problem at work, an investigation should be carried out as soon as possible. This can relate to grievances as well as potential disciplinary issues such as bullying, poor conduct, attendance or performance.

Carrying out a fair and impartial investigation will help managers to understand all the facts and help them reach an informed decision. It can also:

• promote good working relationships
• help organisations comply with the Acas code of practice on discipline and grievance
• build trust with all employees

This training will help you conduct investigations confidently, in line with good practice and legal requirements.

Managing people for the first time can be challenging but also rewarding. 

A good manager can help:

• improve teamwork and productivity
• reduce workplace conflict 
• increase wellbeing amongst staff
• build and maintain trust and confidence between an employer and employee

This training will help you build confidence and introduce the skills you need for your new role as a manager. 

It will also introduce you to legal and good practice principles you need to know.