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All Acas events on Having difficult conversations for all regions

Click on an event for more information and to book places. 

28 June 2017
09:30 - 16:00 Full
Managing challenging behaviour in the workplace

In the workplace, wherever there are people there can be challenging behaviours. Some are so extreme that hoping they would just change is not an effective strategy.

This course will give you the skills and confidence to manage these effectively.

This training event is fully booked, please check our programme for an alternative Acas event which meets your needs, or phone 0300 123 1150 to find out about future events.

Portsmouth
28 June 2017
09:30 - 12:30 Nearly Full
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.




The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.




This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.

This event is nearly full

Manchester
30 June 2017
09:30 - 13:00
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.


The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.


This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.



Usk
30 June 2017
10:00 - 16:00 Nearly Full
Can't Do or Won't Do - Performance or Capability

What happens when you have a member of staff who may not be able to do the job, or won't do the job?

This event focuses on poor performance and absenteeism and takes you through ways of approaching these difficult issues.

This event is nearly full

Maidstone
6 July 2017
09:30 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Wrexham
7 July 2017
10:00 - 16:00
Emotional Intelligence at work

Emotional intelligence is applicable to every human interaction in business.

This course will explore how emotional intelligence is defined, how to measure your own levels of emotional intelligence, recognise the benefits within the workplace and assist you in developing strategies to increase your emotional intelligence.



Southampton
10 July 2017
09:30 - 16:30 Nearly Full
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour. This event is nearly full

Wakefield
11 July 2017
09:30 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Cheltenham
11 July 2017
10:00 - 16:00
Emotional Intelligence at work

Emotional intelligence is applicable to every human interaction in business.

This course will explore how emotional intelligence is defined, how to measure your own levels of emotional intelligence, recognise the benefits within the workplace and assist you in developing strategies to increase your emotional intelligence.



Reading
13 July 2017
10:00 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

London
14 July 2017
09:30 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Cardiff
14 July 2017
09:30 - 16:00
Managing conflict

This training session will explore the causes and effects of conflict at both an individual and organisational level. We will provide insights into the different ways people react to conflict and how this can ultimately affect productivity.


The event will give delegates the skills, knowledge and confidence to identify issues earlier and to deal with conflict more effectively. The event is based on Acas’ unique experience in resolving conflict in the workplace and our insight into the behaviours that can often damage working relationships.



Liverpool
18 July 2017
09:30 - 16:00
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

Taunton
18 July 2017
09:30 - 16:30
Managing conflict

This training session will explore the causes and effects of conflict at both an individual and organisational level. We will provide insights into the different ways people react to conflict and how this can ultimately affect productivity.


The event will give delegates the skills, knowledge and confidence to identify issues earlier and to deal with conflict more effectively. The event is based on Acas’ unique experience in resolving conflict in the workplace and our insight into the behaviours that can often damage working relationships.



Newcastle upon Tyne
19 July 2017
10:00 - 13:00
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.

The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.

This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.



London
20 July 2017
10:00 - 16:00
Having difficult conversations

This full day event will provide you with practical and effective techniques to confidently conduct, and manage difficult conversations with staff.

Oxford
24 July 2017
09:30 - 16:30
Having difficult conversations

This full day event will provide you with practical and effective techniques to confidently conduct, and manage difficult conversations with staff.

Leeds
25 July 2017
09:30 - 16:00
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

Stevenage
27 July 2017
09:30 - 16:00
Managing challenging behaviour in the workplace

In the workplace, wherever there are people there can be challenging behaviours. Some are so extreme that hoping they would just change is not an effective strategy.


This course will give you the skills and confidence to manage these effectively.



Cardiff
27 July 2017
09:30 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Manchester
28 July 2017
09:30 - 16:00
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

Liverpool
1 August 2017
09:15 - 13:00
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.


The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.


This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.



Peterborough
1 August 2017
09:30 - 16:00
Having difficult conversations

This full day event will provide you with practical and effective techniques to confidently conduct, and manage difficult conversations with staff.

Birmingham
1 August 2017
09:30 - 16:00 Nearly Full
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour. This event is nearly full

Colchester
1 August 2017
10:00 - 16:00
Conducting Appraisals

In a difficult economic environment it is important that businesses get the most from their staff. This course will enable delegates to use best practice when preparing for and conducting appraisal meetings with staff, and understand where these meetings sit within the wider context of performance management systems.

London
2 August 2017
10:00 - 16:00
Essential Skills for Managers

This course will help managers avoid legal difficulties and at the same time touch on best practice and management techniques.  This includes covering the fundamentals of management, from leadership styles to the qualities essential to becoming a leader and manager.

Milton Keynes
4 August 2017
10:00 - 13:00
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.


The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.


This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.



London
8 August 2017
09:30 - 12:30
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.


The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.


This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.



Newcastle upon Tyne
8 August 2017
10:00 - 16:00
Essential Skills for Managers

This course will help managers avoid legal difficulties and at the same time touch on best practice and management techniques.  This includes covering the fundamentals of management, from leadership styles to the qualities essential to becoming a leader and manager.

Broadstairs
9 August 2017
09:30 - 16:30
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Newcastle upon Tyne
9 August 2017
10:00 - 15:00
Mock Disciplinary Hearing

This interactive event gives an insight into what to expect during a disciplinary hearing, with tips and techniques on how to best manage the process.  The event covers how to handle misconduct allegations from initial investigations to a "live" disciplinary hearing where you witness proceedings and decide the outcome!


Acas and Irwin Mitchell employment law experts will lead you through a role play scenario leaving you to decide the outcome and will then explain the pitfalls to avoid so that you do not find yourself in the same position.



Barnsley/Sheffield (Junction 36, M1 )
9 August 2017
10:00 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

London
11 August 2017
10:00 - 16:00
Managing conflict

This training session will explore the causes and effects of conflict at both an individual and organisational level. We will provide insights into the different ways people react to conflict and how this can ultimately affect productivity.


The event will give delegates the skills, knowledge and confidence to identify issues earlier and to deal with conflict more effectively. The event is based on Acas’ unique experience in resolving conflict in the workplace and our insight into the behaviours that can often damage working relationships.



Swansea
21 August 2017
09:30 - 16:00
Managing challenging behaviour in the workplace

In the workplace, wherever there are people there can be challenging behaviours. Some are so extreme that hoping they would just change is not an effective strategy.


This course will give you the skills and confidence to manage these effectively.



Glasgow
23 August 2017
10:00 - 16:00
Managing conflict

This training session will explore the causes and effects of conflict at both an individual and organisational level. We will provide insights into the different ways people react to conflict and how this can ultimately affect productivity.


The event will give delegates the skills, knowledge and confidence to identify issues earlier and to deal with conflict more effectively. The event is based on Acas’ unique experience in resolving conflict in the workplace and our insight into the behaviours that can often damage working relationships.



Cardiff
25 August 2017
09:30 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Liverpool
31 August 2017
10:00 - 16:00
Mediation - improving management skills

Supporting those with people management responsibility. This course will enable delegates to deal more effectively with interventions/conversations to improve working relationships within their team.

Stevenage
4 September 2017
09:30 - 16:00
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

Norwich
5 September 2017
09:30 - 16:00 Nearly Full
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour. This event is nearly full

Ipswich
7 September 2017
09:30 - 12:30
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.


The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.


This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.



Leeds
7 September 2017
10:00 - 16:00
Managing conflict

This training session will explore the causes and effects of conflict at both an individual and organisational level. We will provide insights into the different ways people react to conflict and how this can ultimately affect productivity.


The event will give delegates the skills, knowledge and confidence to identify issues earlier and to deal with conflict more effectively. The event is based on Acas’ unique experience in resolving conflict in the workplace and our insight into the behaviours that can often damage working relationships.



Cambridge
12 September 2017
10:00 - 15:00
Mock Disciplinary Hearing

This interactive event gives an insight into what to expect during a disciplinary hearing, with tips and techniques on how to best manage the process.  The event covers how to handle misconduct allegations from initial investigations to a "live" disciplinary hearing where you witness proceedings and decide the outcome!


Acas and Irwin Mitchell employment law experts will lead you through a role play scenario leaving you to decide the outcome and will then explain the pitfalls to avoid so that you do not find yourself in the same position.



Hull
13 September 2017
09:30 - 16:30
Having difficult conversations

This full day event will provide you with practical and effective techniques to confidently conduct, and manage difficult conversations with staff.

Leicester
13 September 2017
09:30 - 13:00
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.


The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.


This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.



Nottingham
13 September 2017
09:30 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Bristol
13 September 2017
10:00 - 13:00
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.


The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.


This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.



London
14 September 2017
09:30 - 16:30
Having difficult conversations

This full day event will provide you with practical and effective techniques to confidently conduct, and manage difficult conversations with staff.

Hull
15 September 2017
10:00 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

London
20 September 2017
09:30 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Manchester
20 September 2017
10:00 - 16:00
Having difficult conversations

This full day event will provide you with practical and effective techniques to confidently conduct, and manage difficult conversations with staff.

Reading
22 September 2017
09:30 - 12:30
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.


The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.


This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.



Liverpool
25 September 2017
10:00 - 16:00
Managing conflict

This training session will explore the causes and effects of conflict at both an individual and organisational level. We will provide insights into the different ways people react to conflict and how this can ultimately affect productivity.


The event will give delegates the skills, knowledge and confidence to identify issues earlier and to deal with conflict more effectively. The event is based on Acas’ unique experience in resolving conflict in the workplace and our insight into the behaviours that can often damage working relationships.



Stevenage
26 September 2017
09:30 - 13:00
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.


The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.


This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.



Swansea
26 September 2017
10:00 - 16:00
Essential Skills for Managers

This course will help managers avoid legal difficulties and at the same time touch on best practice and management techniques.  This includes covering the fundamentals of management, from leadership styles to the qualities essential to becoming a leader and manager.

Maidstone
3 October 2017
09:15 - 13:00
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.

The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.

This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.



Cambridge
3 October 2017
09:30 - 16:30
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

Leeds
4 October 2017
09:30 - 16:00
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

CAMBRIDGE
4 October 2017
10:00 - 16:00
Emotional Intelligence at work

Emotional intelligence is applicable to every human interaction in business.

This course will explore how emotional intelligence is defined, how to measure your own levels of emotional intelligence, recognise the benefits within the workplace and assist you in developing strategies to increase your emotional intelligence.



Milton Keynes
5 October 2017
09:30 - 16:00
Managing conflict

This training session will explore the causes and effects of conflict at both an individual and organisational level. We will provide insights into the different ways people react to conflict and how this can ultimately affect productivity.


The event will give delegates the skills, knowledge and confidence to identify issues earlier and to deal with conflict more effectively. The event is based on Acas’ unique experience in resolving conflict in the workplace and our insight into the behaviours that can often damage working relationships.



Manchester
6 October 2017
09:30 - 16:00
Having difficult conversations

This full day event will provide you with practical and effective techniques to confidently conduct, and manage difficult conversations with staff.

Bournemouth
6 October 2017
10:00 - 16:00
Managing conflict

This training session will explore the causes and effects of conflict at both an individual and organisational level. We will provide insights into the different ways people react to conflict and how this can ultimately affect productivity.


The event will give delegates the skills, knowledge and confidence to identify issues earlier and to deal with conflict more effectively. The event is based on Acas’ unique experience in resolving conflict in the workplace and our insight into the behaviours that can often damage working relationships.



Wrexham
6 October 2017
10:00 - 16:00
Can't Do or Won't Do

What happens when you have a member of staff who can't do the job, or won't?

This course will give you the knowledge, skills and confidence to manage these difficult situations effectively.



Banbury, Oxfordshire
10 October 2017
09:30 - 16:30
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Newcastle upon Tyne
10 October 2017
10:00 - 16:00
Emotional Intelligence at work

Emotional intelligence is applicable to every human interaction in business.

This course will explore how emotional intelligence is defined, how to measure your own levels of emotional intelligence, recognise the benefits within the workplace and assist you in developing strategies to increase your emotional intelligence.



Maidstone
11 October 2017
09:30 - 16:00
Practical Skills in dealing with Extreme Persistent and Difficult Staff Behaviours (Part 2)

Psychotherapist Martin J Smith, lecturer at Nottingham Trent University, will share his expertise, equipping delegates to feel more confident about what to do with colleagues who they find tricky to work with. The Acas adviser will offer best practice workplace advice for these issues.


This workshop is a follow-up to the initial workshop on extreme persistent difficult behaviour. It seeks to give participants the opportunity to apply skills and ideas developed from the first session. Therefore it is a prerequisite that delegates have already attended the initial workshop.



Ipswich
11 October 2017
09:30 - 16:00
Managing challenging behaviour in the workplace

In the workplace, wherever there are people there can be challenging behaviours. Some are so extreme that hoping they would just change is not an effective strategy.

This course will give you the skills and confidence to manage these effectively.



Southampton
11 October 2017
10:00 - 15:00
Mock Disciplinary Hearing

This interactive event gives an insight into what to expect during a disciplinary hearing, with tips and techniques on how to best manage the process.  The event covers how to handle misconduct allegations from initial investigations to a "live" disciplinary hearing where you witness proceedings and decide the outcome!


Acas and Irwin Mitchell employment law experts will lead you through a role play scenario leaving you to decide the outcome and will then explain the pitfalls to avoid so that you do not find yourself in the same position.



Wakefield
13 October 2017
09:30 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Manchester
13 October 2017
09:30 - 16:00
Managing challenging behaviour in the workplace

In the workplace, wherever there are people there can be challenging behaviours. Some are so extreme that hoping they would just change is not an effective strategy.

This course will give you the skills and confidence to manage these effectively.



Brighton
17 October 2017
09:30 - 16:00
Managing challenging behaviour in the workplace

In the workplace, wherever there are people there can be challenging behaviours. Some are so extreme that hoping they would just change is not an effective strategy.

This course will give you the skills and confidence to manage these effectively.



Aylesbury
17 October 2017
10:00 - 16:00
Having difficult conversations

This full day event will provide you with practical and effective techniques to confidently conduct, and manage difficult conversations with staff.

Broadstairs
17 October 2017
10:00 - 16:00
Managing conflict

This training session will explore the causes and effects of conflict at both an individual and organisational level. We will provide insights into the different ways people react to conflict and how this can ultimately affect productivity.


The event will give delegates the skills, knowledge and confidence to identify issues earlier and to deal with conflict more effectively. The event is based on Acas’ unique experience in resolving conflict in the workplace and our insight into the behaviours that can often damage working relationships.



Chepstow
17 October 2017
10:00 - 13:00
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.


The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.


This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.



London
18 October 2017
09:15 - 13:00
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.


The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.


This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.



Ipswich
18 October 2017
09:30 - 16:00
Having difficult conversations

This full day event will provide you with practical and effective techniques to confidently conduct, and manage difficult conversations with staff.

Chippenham
19 October 2017
09:30 - 16:30
Managing conflict

This training session will explore the causes and effects of conflict at both an individual and organisational level. We will provide insights into the different ways people react to conflict and how this can ultimately affect productivity.


The event will give delegates the skills, knowledge and confidence to identify issues earlier and to deal with conflict more effectively. The event is based on Acas’ unique experience in resolving conflict in the workplace and our insight into the behaviours that can often damage working relationships.



Nottingham
19 October 2017
10:00 - 16:00
Can't Do or Won't Do

What happens when you have a member of staff who can't do the job, or won't?

This course will give you the knowledge, skills and confidence to manage these difficult situations effectively.



Reading
20 October 2017
10:00 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

London
24 October 2017
09:30 - 16:00
Having difficult conversations

This full day event will provide you with practical and effective techniques to confidently conduct, and manage difficult conversations with staff.

STAFFORD
24 October 2017
09:30 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Glasgow
25 October 2017
09:30 - 16:00
Practical Skills in dealing with Extreme Persistent and Difficult Staff Behaviours (Part 2)

Psychotherapist Martin J Smith, lecturer at Nottingham Trent University, will share his expertise, equipping delegates to feel more confident about what to do with colleagues who they find tricky to work with. The Acas adviser will offer best practice workplace advice for these issues.


This workshop is a follow-up to the initial workshop on extreme persistent difficult behaviour. It seeks to give participants the opportunity to apply skills and ideas developed from the first session. Therefore it is a prerequisite that delegates have already attended the initial workshop.



CAMBRIDGE
25 October 2017
09:30 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Edinburgh
26 October 2017
09:30 - 16:30
Having difficult conversations

This full day event will provide you with practical and effective techniques to confidently conduct, and manage difficult conversations with staff.

Sheffield
27 October 2017
09:30 - 16:00
Managing challenging behaviour in the workplace

In the workplace, wherever there are people there can be challenging behaviours. Some are so extreme that hoping they would just change is not an effective strategy.

This course will give you the skills and confidence to manage these effectively.



Maidstone
27 October 2017
09:30 - 16:00
Managing challenging behaviour in the workplace

In the workplace, wherever there are people there can be challenging behaviours. Some are so extreme that hoping they would just change is not an effective strategy.

This course will give you the skills and confidence to manage these effectively.



Basingstoke
31 October 2017
09:30 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Aberdeen
31 October 2017
09:30 - 16:00
Managing challenging behaviour in the workplace

In the workplace, wherever there are people there can be challenging behaviours. Some are so extreme that hoping they would just change is not an effective strategy.

This course will give you the skills and confidence to manage these effectively.



Manchester
31 October 2017
10:00 - 16:00
Having difficult conversations

This full day event will provide you with practical and effective techniques to confidently conduct, and manage difficult conversations with staff.

Southampton
31 October 2017
10:00 - 16:00
Managing challenging behaviour in the workplace

In the workplace, wherever there are people there can be challenging behaviours. Some are so extreme that hoping they would just change is not an effective strategy.


This course will give you the skills and confidence to manage these effectively.



Newmarket
31 October 2017
10:00 - 16:00
Can't Do or Won't Do

What happens when you have a member of staff who can't do the job, or won't?

This course will give you the knowledge, skills and confidence to manage these difficult situations effectively.



Portsmouth
6 November 2017
09:30 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Bangor
6 November 2017
09:30 - 16:30
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

Newcastle upon Tyne
7 November 2017
10:00 - 16:00
Managing conflict

This training session will explore the causes and effects of conflict at both an individual and organisational level. We will provide insights into the different ways people react to conflict and how this can ultimately affect productivity.


The event will give delegates the skills, knowledge and confidence to identify issues earlier and to deal with conflict more effectively. The event is based on Acas’ unique experience in resolving conflict in the workplace and our insight into the behaviours that can often damage working relationships.



Cardiff
8 November 2017
09:30 - 16:00
Managing conflict

This training session will explore the causes and effects of conflict at both an individual and organisational level. We will provide insights into the different ways people react to conflict and how this can ultimately affect productivity.


The event will give delegates the skills, knowledge and confidence to identify issues earlier and to deal with conflict more effectively. The event is based on Acas’ unique experience in resolving conflict in the workplace and our insight into the behaviours that can often damage working relationships.



Truro
16 November 2017
09:30 - 12:30
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.


The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.


This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.



Newcastle upon Tyne
17 November 2017
09:30 - 16:00
Having difficult conversations

This full day event will provide you with practical and effective techniques to confidently conduct, and manage difficult conversations with staff.

Pontypridd
17 November 2017
10:00 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

London
21 November 2017
09:30 - 13:00
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.


The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.


This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.



Cardiff
21 November 2017
09:30 - 16:00
Managing conflict

This training session will explore the causes and effects of conflict at both an individual and organisational level. We will provide insights into the different ways people react to conflict and how this can ultimately affect productivity.


The event will give delegates the skills, knowledge and confidence to identify issues earlier and to deal with conflict more effectively. The event is based on Acas’ unique experience in resolving conflict in the workplace and our insight into the behaviours that can often damage working relationships.



Manchester
22 November 2017
09:30 - 16:00
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

Bedford
23 November 2017
09:30 - 16:30
Having difficult conversations

This full day event will provide you with practical and effective techniques to confidently conduct, and manage difficult conversations with staff.

Leeds
24 November 2017
09:30 - 16:00
Having difficult conversations

This full day event will provide you with practical and effective techniques to confidently conduct, and manage difficult conversations with staff.

Llanelli
24 November 2017
10:00 - 13:00
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.


The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.


This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.



London
28 November 2017
09:30 - 13:00
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.


The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.


This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.



Bangor
4 December 2017
09:30 - 16:00
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

Ipswich
5 December 2017
09:30 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Manchester
5 December 2017
09:30 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Glasgow
8 December 2017
09:30 - 16:00
Having difficult conversations

This full day event will provide you with practical and effective techniques to confidently conduct, and manage difficult conversations with staff.

Llandudno
8 December 2017
10:00 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

London
12 December 2017
10:00 - 16:00
Managing conflict

This training session will explore the causes and effects of conflict at both an individual and organisational level. We will provide insights into the different ways people react to conflict and how this can ultimately affect productivity.


The event will give delegates the skills, knowledge and confidence to identify issues earlier and to deal with conflict more effectively. The event is based on Acas’ unique experience in resolving conflict in the workplace and our insight into the behaviours that can often damage working relationships.



Llanelli
10 January 2018
09:30 - 16:30
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Newcastle upon Tyne
11 January 2018
10:00 - 15:00
Mock Disciplinary Hearing

This interactive event gives an insight into what to expect during a disciplinary hearing, with tips and techniques on how to best manage the process.  The event covers how to handle misconduct allegations from initial investigations to a "live" disciplinary hearing where you witness proceedings and decide the outcome!


Acas and Irwin Mitchell employment law experts will lead you through a role play scenario leaving you to decide the outcome and will then explain the pitfalls to avoid so that you do not find yourself in the same position.



Doncaster
11 January 2018
10:00 - 13:00
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.


The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.


This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.



London
17 January 2018
09:30 - 16:30
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

Sheffield
18 January 2018
09:30 - 16:00
Having difficult conversations

This full day event will provide you with practical and effective techniques to confidently conduct, and manage difficult conversations with staff.

Newport
19 January 2018
10:00 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

London
24 January 2018
09:30 - 13:00
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.


The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.


This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.



Carmarthen
25 January 2018
09:30 - 13:00
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.


The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.


This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.



Northampton
25 January 2018
10:00 - 16:00
Mediation - improving management skills

Supporting those with people management responsibility. This course will enable delegates to deal more effectively with interventions/conversations to improve working relationships within their team.

Norwich
30 January 2018
10:00 - 16:00
Managing conflict

This training session will explore the causes and effects of conflict at both an individual and organisational level. We will provide insights into the different ways people react to conflict and how this can ultimately affect productivity.


The event will give delegates the skills, knowledge and confidence to identify issues earlier and to deal with conflict more effectively. The event is based on Acas’ unique experience in resolving conflict in the workplace and our insight into the behaviours that can often damage working relationships.



Ewloe
6 February 2018
09:30 - 12:30
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.


The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.


This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.



Newcastle upon Tyne
6 February 2018
09:30 - 16:00
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

Stevenage
7 February 2018
09:30 - 13:00
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.


The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.


This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.



Cardiff
7 February 2018
09:30 - 16:30
Managing conflict

This training session will explore the causes and effects of conflict at both an individual and organisational level. We will provide insights into the different ways people react to conflict and how this can ultimately affect productivity.


The event will give delegates the skills, knowledge and confidence to identify issues earlier and to deal with conflict more effectively. The event is based on Acas’ unique experience in resolving conflict in the workplace and our insight into the behaviours that can often damage working relationships.



Leicester
8 February 2018
10:00 - 13:00
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.


The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.


This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.



London
12 February 2018
10:00 - 16:00
Managing conflict

This training session will explore the causes and effects of conflict at both an individual and organisational level. We will provide insights into the different ways people react to conflict and how this can ultimately affect productivity.


The event will give delegates the skills, knowledge and confidence to identify issues earlier and to deal with conflict more effectively. The event is based on Acas’ unique experience in resolving conflict in the workplace and our insight into the behaviours that can often damage working relationships.



Cardiff
16 February 2018
10:00 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

London
5 March 2018
09:30 - 16:30
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

Newcastle upon Tyne
6 March 2018
09:30 - 16:30
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Newcastle upon Tyne
12 March 2018
09:30 - 16:30
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

Leeds
14 March 2018
10:00 - 13:00
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.


The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.


This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.



London
15 March 2018
10:00 - 16:00
Managing conflict

This training session will explore the causes and effects of conflict at both an individual and organisational level. We will provide insights into the different ways people react to conflict and how this can ultimately affect productivity.


The event will give delegates the skills, knowledge and confidence to identify issues earlier and to deal with conflict more effectively. The event is based on Acas’ unique experience in resolving conflict in the workplace and our insight into the behaviours that can often damage working relationships.



Pontypridd
16 March 2018
09:30 - 16:00
Having difficult conversations

This full day event will provide you with practical and effective techniques to confidently conduct, and manage difficult conversations with staff.

Swansea
16 March 2018
10:00 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

London
19 March 2018
10:00 - 16:00
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

Norwich
20 March 2018
09:30 - 16:00
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

Colchester
21 March 2018
09:30 - 13:00
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.


The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.


This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.



Wrexham
29 March 2018
09:30 - 16:30
Having difficult conversations

This full day event will provide you with practical and effective techniques to confidently conduct, and manage difficult conversations with staff.

Grantham