Acas Logo
Website URL :

Help & advice for employers and employees


You are here: 
   



All Acas events on Having difficult conversations for all regions

Click on an event for more information and to book places. 

20 January 2017
10:00 - 13:00 Full
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.


The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.


This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.

This training event is fully booked, please check our programme for an alternative Acas event which meets your needs, or phone 0300 123 1150 to find out about future events.

London
24 January 2017
09:30 - 13:00
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.


The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.


This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.



Cardiff
24 January 2017
09:30 - 16:00 Nearly Full
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour. This event is nearly full

Bristol
24 January 2017
09:30 - 16:00 Nearly Full
Managing the unmanageable - extremely challenging people

In the workplace, wherever there are people there can be challenging behaviours. Some are so extreme that hoping they would just change is not an effective strategy.


This course will give you the skills and confidence to manage these effectively.

This event is nearly full

Oxford
25 January 2017
09:30 - 12:30 Nearly Full
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.




The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.




This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.

This event is nearly full

Liverpool
25 January 2017
10:00 - 16:00 Nearly Full
Essential Skills for Managers

This course will help managers avoid legal difficulties and at the same time touch on best practice and management techniques.  This includes covering the fundamentals of management, from leadership styles to the qualities essential to becoming a leader and manager. This event is nearly full

Maidstone
26 January 2017
09:30 - 16:00 Nearly Full
Managing the unmanageable - extremely challenging people

In the workplace, wherever there are people there can be challenging behaviours. Some are so extreme that hoping they would just change is not an effective strategy.

This course will give you the skills and confidence to manage these effectively.

This event is nearly full

Portsmouth
27 January 2017
10:00 - 16:00 Full
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff. This training event is fully booked, please check our programme for an alternative Acas event which meets your needs, or phone 0300 123 1150 to find out about future events.

London
30 January 2017
09:30 - 16:00 Full
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour. This training event is fully booked, please check our programme for an alternative Acas event which meets your needs, or phone 0300 123 1150 to find out about future events.

Cardiff
30 January 2017
09:30 - 16:00 Nearly Full
Managing the unmanageable - extremely challenging people

In the workplace, wherever there are people there can be challenging behaviours. Some are so extreme that hoping they would just change is not an effective strategy.

This course will give you the skills and confidence to manage these effectively.

This event is nearly full

Brighton
31 January 2017
09:30 - 16:00
Managing the unmanageable - extremely challenging people

In the workplace, wherever there are people there can be challenging behaviours. Some are so extreme that hoping they would just change is not an effective strategy.


This course will give you the skills and confidence to manage these effectively.



Ashford
31 January 2017
10:00 - 16:00
Managing conflict

This training session will explore the causes and effects of conflict at both an individual and organisational level. We will provide insights into the different ways people react to conflict and how this can ultimately affect productivity.


The event will give delegates the skills, knowledge and confidence to identify issues earlier and to deal with conflict more effectively. The event is based on Acas’ unique experience in resolving conflict in the workplace and our insight into the behaviours that can often damage working relationships.



Ewloe
1 February 2017
09:30 - 16:00
Appraisals and Performance Management Skills for Line Managers

In a difficult economic environment it is important that businesses get the most from their staff. This course will enable delegates to use best practice when preparing for and conducting appraisal meetings with staff, and understand where these meetings sit within the wider context of performance management systems.

Birmingham
2 February 2017
10:00 - 16:00
Making your organisation more productive: A practical course

This new event provides managers and team leaders with practical and effective techniques designed to help increase workplace productivity.  Delegates will be able to take learning back into their organisations and formulate effective plans to add value to the work of their people and teams.

Anglesey
2 February 2017
10:00 - 16:00
Communication Skills for Supervisors

An interactive and full day which looks at the essential communication skills that any good supervisor needs to perform well.



CAMBRIDGE
7 February 2017
09:30 - 16:00 Full
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff. This training event is fully booked, please check our programme for an alternative Acas event which meets your needs, or phone 0300 123 1150 to find out about future events.

Glasgow
7 February 2017
09:30 - 15:30
New directions and business transformation - Acas East Midlands Annual Conference

Join Acas and leading experts from industry at a special day of HR masterclasses to help you with organisational challenges, to improve your skills, and to network with other professionals and share information.


Nottingham
7 February 2017
09:30 - 16:00 Full
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff. This training event is fully booked, please check our programme for an alternative Acas event which meets your needs, or phone 0300 123 1150 to find out about future events.

Birmingham
8 February 2017
10:30 - 16:00
Managing conflict

This training session will explore the causes and effects of conflict at both an individual and organisational level. We will provide insights into the different ways people react to conflict and how this can ultimately affect productivity.


The event will give delegates the skills, knowledge and confidence to identify issues earlier and to deal with conflict more effectively. The event is based on Acas’ unique experience in resolving conflict in the workplace and our insight into the behaviours that can often damage working relationships.



Newport
9 February 2017
09:30 - 13:00
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.


The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.


This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.



Ewloe
9 February 2017
09:30 - 16:30
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Leeds
9 February 2017
09:30 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Edinburgh
9 February 2017
10:00 - 16:00
Cynnal sgyrsiau anodd (Having Difficult Conversations delivered in the medium of Welsh)

Trosolwg: Mae'r cwrs hwn yn darparu technegau ymarferol ac effeithiol i gynnal a rheoli sgyrsiau anodd â staff.

Prestatyn
14 February 2017
09:30 - 16:00
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

Swansea
14 February 2017
09:30 - 16:00
7 ways to make your organisation more productive

This new event provides managers and team leaders with practical and effective techniques designed to help increase workplace productivity.  Delegates will be able to take learning back into their organisations and formulate effective plans to add value to the work of their people and teams.

Birmingham
14 February 2017
10:00 - 16:00 Nearly Full
Making your organisation more productive: A practical course

This new event provides managers and team leaders with practical and effective techniques designed to help increase workplace productivity.  Delegates will be able to take learning back into their organisations and formulate effective plans to add value to the work of their people and teams. This event is nearly full

Cardiff
14 February 2017
10:00 - 16:00 Nearly Full
Essential Skills for Managers

This course will help managers avoid legal difficulties and at the same time touch on best practice and management techniques. This includes covering the fundamentals of management, from leadership styles to the qualities essential to becoming a leader and manager. This event is nearly full

Southampton
14 February 2017
10:00 - 16:00 Nearly Full
Mediation Skills

A practical course providing you with the skills and information to manage workplace conflict more effectively within your organisation. This event is nearly full

Oxford
15 February 2017
09:30 - 16:00
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

CAMBRIDGE
15 February 2017
10:00 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

London
15 February 2017
10:00 - 16:00 Nearly Full
Mediation Skills

A practical course providing you with the skills and information to manage workplace conflict more effectively within your organisation. This event is nearly full

Woking
16 February 2017
09:30 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Liverpool
16 February 2017
09:30 - 16:30
Making your organisation more productive: A practical course

This new event provides managers and team leaders with practical and effective techniques designed to help increase workplace productivity.  Delegates will be able to take learning back into their organisations and formulate effective plans to add value to the work of their people and teams.

Newcastle upon Tyne
16 February 2017
10:00 - 16:00
Cynnal sgyrsiau anodd (Having Difficult Conversations delivered in the medium of Welsh)

Trosolwg: Mae'r cwrs hwn yn darparu technegau ymarferol ac effeithiol i gynnal a rheoli sgyrsiau anodd â staff.

Caerdydd
17 February 2017
10:30 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Swansea
21 February 2017
10:00 - 16:00
Mediation Skills

A practical course providing you with the skills and information to manage workplace conflict more effectively within your organisation.

Brighton
22 February 2017
13:00 - 16:00
Managing poor performance

In a difficult economic environment it is important that businesses get the best from their staff.







This course will enable delegates to understand performance management at work and how to operate a policy successfully.




Please note that this is an afternoon event



Manchester
23 February 2017
09:30 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Manchester
23 February 2017
10:00 - 16:00
Essential Skills for Managers

This course will help managers avoid legal difficulties and at the same time touch on best practice and management techniques.  This includes covering the fundamentals of management, from leadership styles to the qualities essential to becoming a leader and manager.

Slough
23 February 2017
10:00 - 16:00
Mediation Skills

A practical course providing you with the skills and information to manage workplace conflict more effectively within your organisation.

Portsmouth
24 February 2017
10:00 - 16:00
Essential Skills for Managers

This course will help managers avoid legal difficulties and at the same time touch on best practice and management techniques.  This includes covering the fundamentals of management, from leadership styles to the qualities essential to becoming a leader and manager.

Aylesbury
27 February 2017
09:30 - 16:00
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

London
28 February 2017
09:15 - 13:00
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.

The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.




This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.



CAMBRIDGE
28 February 2017
09:30 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Exeter
28 February 2017
09:30 - 16:00
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

Ipswich
28 February 2017
10:00 - 16:00
Mediation Skills

A practical course providing you with the skills and information to manage workplace conflict more effectively within your organisation.

Maidstone
28 February 2017
10:00 - 16:00
Mediation - improving management skills

Supporting those with people management responsibility. This course will enable delegates to deal more effectively with interventions/conversations to improve working relationships within their team.

CAMBRIDGE
1 March 2017
09:30 - 16:30
Managing conflict in the workplace

This training session will explore the causes and effects of conflict at both an individual and organisational level. We will provide insights into the different ways people react to conflict and how this can ultimately affect productivity.

The event will give delegates the skills, knowledge and confidence to identify issues earlier and to deal with conflict more effectively. The event is based on Acas’ unique experience in resolving conflict in the workplace and our insight into the behaviours that can often damage working relationships.


Northampton
1 March 2017
09:30 - 16:00
Managing the unmanageable - extremely challenging people

In the workplace, wherever there are people there can be challenging behaviours. Some are so extreme that hoping they would just change is not an effective strategy.

This course will give you the skills and confidence to manage these effectively.



Milton Keynes
1 March 2017
10:00 - 16:00
Conducting Appraisals

In a difficult economic environment it is important that businesses get the most from their staff. This course will enable delegates to use best practice when preparing for and conducting appraisal meetings with staff, and understand where these meetings sit within the wider context of performance management systems.

London
1 March 2017
10:00 - 16:00
HR and Management Masterclass

 Acas  is joined by leading experts from academia and industry for a very special day of interactive masterclasses to help you with organisational challenges, improve your skills, network with other professionals and share information.




We'll be covering topics including Appraisals, Recruitment, Improving Productivity, Conflict Resolution, latest Employment Law changes, and TUPE.



The Museum of Science & Industry Manchester
2 March 2017
09:30 - 16:00
Managing the unmanageable - extremely challenging people

In the workplace, wherever there are people there can be challenging behaviours. Some are so extreme that hoping they would just change is not an effective strategy.


This course will give you the skills and confidence to manage these effectively.



Birmingham
2 March 2017
09:30 - 16:00
Managing the unmanageable - extremely challenging people

In the workplace, wherever there are people there can be challenging behaviours. Some are so extreme that hoping they would just change is not an effective strategy.

This course will give you the skills and confidence to manage these effectively.



Southampton
6 March 2017
09:30 - 16:30
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

Newcastle upon Tyne
7 March 2017
09:30 - 16:00
Managing the unmanageable - extremely challenging people

In the workplace, wherever there are people there can be challenging behaviours. Some are so extreme that hoping they would just change is not an effective strategy.

This course will give you the skills and confidence to manage these effectively.



Maidstone
8 March 2017
09:30 - 16:00
Making your organisation more productive: A practical course

This new event provides managers and team leaders with practical and effective techniques designed to help increase workplace productivity.  Delegates will be able to take learning back into their organisations and formulate effective plans to add value to the work of their people and teams.

Manchester
8 March 2017
09:30 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Coventry
8 March 2017
09:30 - 16:00
Managing the unmanageable - extremely challenging people

In the workplace, wherever there are people there can be challenging behaviours. Some are so extreme that hoping they would just change is not an effective strategy.

This course will give you the skills and confidence to manage these effectively.



Reading
10 March 2017
09:30 - 16:00
Managing conflict

This training session will explore the causes and effects of conflict at both an individual and organisational level. We will provide insights into the different ways people react to conflict and how this can ultimately affect productivity.

The event will give delegates the skills, knowledge and confidence to identify issues earlier and to deal with conflict more effectively. The event is based on Acas’ unique experience in resolving conflict in the workplace and our insight into the behaviours that can often damage working relationships.



Manchester
10 March 2017
09:30 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Ewloe
10 March 2017
09:30 - 16:30
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Newcastle upon Tyne
13 March 2017
09:30 - 16:00
Practical Skills in dealing with Extreme Persistent and Difficult Staff Behaviours (Part 2)

Psychotherapist Martin J Smith, lecturer at Nottingham Trent University, will share his expertise, equipping delegates to feel more confident about what to do with colleagues who they find tricky to work with. The Acas adviser will offer best practice workplace advice for these issues.


This workshop is a follow-up to the initial workshop on extreme persistent difficult behaviour. It seeks to give participants the opportunity to apply skills and ideas developed from the first session. Therefore it is a prerequisite that delegates have already attended the initial workshop.



London
14 March 2017
09:30 - 16:00
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

Norwich
14 March 2017
10:00 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Llanelli
15 March 2017
09:30 - 16:30
Practical Skills in dealing with Extreme Persistent and Difficult Staff Behaviours (Part 2)

Psychotherapist Martin J Smith, lecturer at Nottingham Trent University, will share his expertise, equipping delegates to feel more confident about what to do with colleagues who they find tricky to work with. The Acas adviser will offer best practice workplace advice for these issues.


This workshop is a follow-up to the initial workshop on extreme persistent difficult behaviour. It seeks to give participants the opportunity to apply skills and ideas developed from the first session. Therefore it is a prerequisite that delegates have already attended the initial workshop.



Leeds
15 March 2017
10:00 - 13:00
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.


The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.


This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.



London
15 March 2017
10:00 - 16:00
Essential Skills for Managers

This course will help managers avoid legal difficulties and at the same time touch on best practice and management techniques.  This includes covering the fundamentals of management, from leadership styles to the qualities essential to becoming a leader and manager.

Woking
17 March 2017
10:00 - 16:00
Mediation Skills

A practical course providing you with the skills and information to manage workplace conflict more effectively within your organisation.

Reading
20 March 2017
09:30 - 16:00
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

Chelmsford
21 March 2017
10:00 - 16:00
Essential Skills for Managers

This course will help managers avoid legal difficulties and at the same time touch on best practice and management techniques.  This includes covering the fundamentals of management, from leadership styles to the qualities essential to becoming a leader and manager.

Brighton
23 March 2017
10:00 - 16:00
Emotional Intelligence at work

Emotional intelligence is applicable to every human interaction in business.

A business in which the staff are emotionally intelligent is one which enables them to work together to maximum effectiveness.

This course will explore how emotional intelligence is defined, how to measure your own levels of emotional intelligence, recognise the benefits within the workplace and assist you in developing strategies to increase your emotional intelligence.



Southampton
24 March 2017
09:30 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Manchester
24 March 2017
09:30 - 16:00
7 ways to make your organisation more productive

This new event provides managers and team leaders with practical and effective techniques designed to help increase workplace productivity.  Delegates will be able to take learning back into their organisations and formulate effective plans to add value to the work of their people and teams.

Birmingham
24 March 2017
09:30 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Taunton
24 March 2017
10:00 - 16:00
Mediation Skills

A practical course providing you with the skills and information to manage workplace conflict more effectively within your organisation.

Crawley
28 March 2017
09:30 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Cardiff
28 March 2017
09:30 - 16:00
Emotional Intelligence at work

Emotional intelligence is applicable to every human interaction in business.


A business in which the staff are emotionally intelligent is one which enables them to work together to maximum effectiveness.


This course will explore how emotional intelligence is defined, how to measure your own levels of emotional intelligence, recognise the benefits within the workplace and assist you in developing strategies to increase your emotional intelligence.



Manchester
28 March 2017
10:00 - 16:00
Mediation Skills

A practical course providing you with the skills and information to manage workplace conflict more effectively within your organisation.

Southampton
29 March 2017
09:15 - 16:00
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

Stevenage
29 March 2017
10:00 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

London
4 April 2017
09:30 - 12:30
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.


The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.


This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.



Newcastle upon Tyne
5 April 2017
09:30 - 12:30
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.


The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.


This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.



Leeds
5 April 2017
10:00 - 16:00
Essential Skills for Managers

This course will help managers avoid legal difficulties and at the same time touch on best practice and management techniques.  This includes covering the fundamentals of management, from leadership styles to the qualities essential to becoming a leader and manager.

Portsmouth
5 April 2017
10:00 - 16:00
Conducting Appraisals

In a difficult economic environment it is important that businesses get the most from their staff. This course will enable delegates to use best practice when preparing for and conducting appraisal meetings with staff, and understand where these meetings sit within the wider context of performance management systems.

London
6 April 2017
09:30 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Glasgow
11 April 2017
09:30 - 16:00 Nearly Full
Practical Skills in dealing with Extreme Persistent and Difficult Staff Behaviours (Part 2)

Psychotherapist Martin J Smith, lecturer at Nottingham Trent University, will share his expertise, equipping delegates to feel more confident about what to do with colleagues who they find tricky to work with. The Acas adviser will offer best practice workplace advice for these issues.


This workshop is a follow-up to the initial workshop on extreme persistent difficult behaviour. It seeks to give participants the opportunity to apply skills and ideas developed from the first session. Therefore it is a prerequisite that delegates have already attended the initial workshop.

This event is nearly full

Cardiff
12 April 2017
10:00 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

London
13 April 2017
09:30 - 16:30
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Leeds
19 April 2017
10:00 - 16:00
Essential Skills for Managers

This course will help managers avoid legal difficulties and at the same time touch on best practice and management techniques.  This includes covering the fundamentals of management, from leadership styles to the qualities essential to becoming a leader and manager.

Maidstone
19 April 2017
10:00 - 16:00
Essential Skills for Managers

This course will help managers avoid legal difficulties and at the same time touch on best practice and management techniques.  This includes covering the fundamentals of management, from leadership styles to the qualities essential to becoming a leader and manager.

Basingstoke
21 April 2017
10:00 - 16:00
Managing conflict

This training session will explore the causes and effects of conflict at both an individual and organisational level. We will provide insights into the different ways people react to conflict and how this can ultimately affect productivity.


The event will give delegates the skills, knowledge and confidence to identify issues earlier and to deal with conflict more effectively. The event is based on Acas’ unique experience in resolving conflict in the workplace and our insight into the behaviours that can often damage working relationships.



Swansea
26 April 2017
09:30 - 16:30
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Newcastle upon Tyne
26 April 2017
09:30 - 16:30
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

Leeds
26 April 2017
13:00 - 16:00
Managing Employee's Poor Performance

In a difficult economic environment it is important that businesses get the best from their staff.

This course will enable delegates to understand performance management at work and how to operate a policy successfully.



Manchester
27 April 2017
09:30 - 16:30
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Sheffield
28 April 2017
10:00 - 16:00
Essential Skills for Managers

This course will help managers avoid legal difficulties and at the same time touch on best practice and management techniques.  This includes covering the fundamentals of management, from leadership styles to the qualities essential to becoming a leader and manager.

Eastbourne
28 April 2017
10:00 - 16:00
Managing conflict

This training session will explore the causes and effects of conflict at both an individual and organisational level. We will provide insights into the different ways people react to conflict and how this can ultimately affect productivity.


The event will give delegates the skills, knowledge and confidence to identify issues earlier and to deal with conflict more effectively. The event is based on Acas’ unique experience in resolving conflict in the workplace and our insight into the behaviours that can often damage working relationships.



Cardiff
28 April 2017
10:00 - 13:00
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.


The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.


This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.



London
28 April 2017
10:00 - 16:00
Essential Skills for Managers

This course will help managers avoid legal difficulties and at the same time touch on best practice and management techniques.  This includes covering the fundamentals of management, from leadership styles to the qualities essential to becoming a leader and manager.

Aylesbury
1 May 2017
10:00 - 16:00
Conducting Appraisals

In a difficult economic environment it is important that businesses get the most from their staff. This course will enable delegates to use best practice when preparing for and conducting appraisal meetings with staff, and understand where these meetings sit within the wider context of performance management systems.

London
2 May 2017
09:30 - 16:30
7 ways to make your organisation more productive

This new event provides managers and team leaders with practical and effective techniques designed to help increase workplace productivity.  Delegates will be able to take learning back into their organisations and formulate effective plans to add value to the work of their people and teams.

Leeds
3 May 2017
09:30 - 13:00
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.


The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.


This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.



Leicester
4 May 2017
09:30 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Manchester
4 May 2017
09:30 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Truro
9 May 2017
09:30 - 16:00
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

CAMBRIDGE
11 May 2017
09:30 - 16:30
7 ways to make your organisation more productive

This new event provides managers and team leaders with practical and effective techniques designed to help increase workplace productivity.  Delegates will be able to take learning back into their organisations and formulate effective plans to add value to the work of their people and teams.

Sheffield
15 May 2017
10:00 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

London
16 May 2017
09:30 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Bournemouth
16 May 2017
09:30 - 16:30
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

Wakefield
17 May 2017
09:30 - 16:00
7 ways to make your organisation more productive

This new event provides managers and team leaders with practical and effective techniques designed to help increase workplace productivity.  Delegates will be able to take learning back into their organisations and formulate effective plans to add value to the work of their people and teams.

Manchester
17 May 2017
09:30 - 16:30
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Mansfield
18 May 2017
09:30 - 16:30
Managing conflict

This training session will explore the causes and effects of conflict at both an individual and organisational level. We will provide insights into the different ways people react to conflict and how this can ultimately affect productivity.


The event will give delegates the skills, knowledge and confidence to identify issues earlier and to deal with conflict more effectively. The event is based on Acas’ unique experience in resolving conflict in the workplace and our insight into the behaviours that can often damage working relationships.



Newcastle upon Tyne
18 May 2017
09:30 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Swindon
19 May 2017
09:30 - 16:30
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Hull
24 May 2017
09:30 - 16:00
Managing conflict

This training session will explore the causes and effects of conflict at both an individual and organisational level. We will provide insights into the different ways people react to conflict and how this can ultimately affect productivity.


The event will give delegates the skills, knowledge and confidence to identify issues earlier and to deal with conflict more effectively. The event is based on Acas’ unique experience in resolving conflict in the workplace and our insight into the behaviours that can often damage working relationships.



Manchester
31 May 2017
09:30 - 16:00 Nearly Full
Practical Skills in dealing with Extreme Persistent and Difficult Staff Behaviours (Part 2)

Psychotherapist Martin J Smith, lecturer at Nottingham Trent University, will share his expertise, equipping delegates to feel more confident about what to do with colleagues who they find tricky to work with. The Acas adviser will offer best practice workplace advice for these issues.


This workshop is a follow-up to the initial workshop on extreme persistent difficult behaviour. It seeks to give participants the opportunity to apply skills and ideas developed from the first session. Therefore it is a prerequisite that delegates have already attended the initial workshop.

This event is nearly full

CARDIFF
6 June 2017
09:30 - 16:00
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

London
7 June 2017
09:30 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Glasgow
8 June 2017
09:30 - 16:30
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Leeds
8 June 2017
10:00 - 16:00
Conducting Appraisals

In a difficult economic environment it is important that businesses get the most from their staff. This course will enable delegates to use best practice when preparing for and conducting appraisal meetings with staff, and understand where these meetings sit within the wider context of performance management systems.

London
9 June 2017
09:30 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Manchester
12 June 2017
09:30 - 16:00
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

Norwich
12 June 2017
10:00 - 13:00
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.


The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.


This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.



London
13 June 2017
09:30 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Aberdeen
14 June 2017
09:30 - 16:30
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

Newcastle upon Tyne
16 June 2017
09:30 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Bath
16 June 2017
10:00 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

London
20 June 2017
09:30 - 16:30
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Newcastle upon Tyne
20 June 2017
09:30 - 16:30
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Sheffield
20 June 2017
09:30 - 16:30
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Nottingham
6 July 2017
09:30 - 16:30
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

Hull
13 July 2017
09:30 - 16:30
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

North Hykeham, Lincoln
13 July 2017
10:00 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

London
14 July 2017
09:30 - 16:00
Managing conflict

This training session will explore the causes and effects of conflict at both an individual and organisational level. We will provide insights into the different ways people react to conflict and how this can ultimately affect productivity.


The event will give delegates the skills, knowledge and confidence to identify issues earlier and to deal with conflict more effectively. The event is based on Acas’ unique experience in resolving conflict in the workplace and our insight into the behaviours that can often damage working relationships.



Liverpool
18 July 2017
09:30 - 16:30
Managing conflict

This training session will explore the causes and effects of conflict at both an individual and organisational level. We will provide insights into the different ways people react to conflict and how this can ultimately affect productivity.


The event will give delegates the skills, knowledge and confidence to identify issues earlier and to deal with conflict more effectively. The event is based on Acas’ unique experience in resolving conflict in the workplace and our insight into the behaviours that can often damage working relationships.



Newcastle upon Tyne
25 July 2017
09:30 - 16:00
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

Stevenage
28 July 2017
09:30 - 16:00
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

Liverpool
1 August 2017
09:30 - 16:00
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

Colchester
1 August 2017
10:00 - 16:00
Conducting Appraisals

In a difficult economic environment it is important that businesses get the most from their staff. This course will enable delegates to use best practice when preparing for and conducting appraisal meetings with staff, and understand where these meetings sit within the wider context of performance management systems.

London
2 August 2017
10:00 - 16:00
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

London
4 August 2017
10:00 - 13:00
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.


The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.


This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.



London
8 August 2017
09:30 - 12:30
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.


The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.


This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.



Newcastle upon Tyne
9 August 2017
09:30 - 16:30
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Newcastle upon Tyne
9 August 2017
10:00 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

London
17 August 2017
10:00 - 16:00
7 ways to make your organisation more productive

This new event provides managers and team leaders with practical and effective techniques designed to help increase workplace productivity.  Delegates will be able to take learning back into their organisations and formulate effective plans to add value to the work of their people and teams.

Bedford
31 August 2017
10:00 - 16:00
Mediation - improving management skills

Supporting those with people management responsibility. This course will enable delegates to deal more effectively with interventions/conversations to improve working relationships within their team.

Stevenage
4 September 2017
09:30 - 16:00
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

Norwich
5 September 2017
09:30 - 16:00
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

Ipswich
13 September 2017
10:00 - 13:00
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.


The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.


This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.



London
4 October 2017
09:30 - 16:00
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

CAMBRIDGE
17 October 2017
10:00 - 13:00
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.


The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.


This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.



London
20 October 2017
10:00 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

London
24 October 2017
09:30 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Glasgow
17 November 2017
10:00 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

London
22 November 2017
09:30 - 16:00
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

Bedford
24 November 2017
10:00 - 13:00
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.


The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.


This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.



London
4 December 2017
09:30 - 16:00
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

Ipswich
5 December 2017
09:30 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

Glasgow
8 December 2017
10:00 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

London
11 January 2018
10:00 - 13:00
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.


The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.


This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.



London
19 January 2018
10:00 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

London
25 January 2018
10:00 - 16:00
Mediation - improving management skills

Supporting those with people management responsibility. This course will enable delegates to deal more effectively with interventions/conversations to improve working relationships within their team.

Norwich
6 February 2018
09:30 - 16:00
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

Stevenage
8 February 2018
10:00 - 13:00
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.


The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.


This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.



London
16 February 2018
10:00 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

London
28 February 2018
10:00 - 16:00
7 ways to make your organisation more productive

This new event provides managers and team leaders with practical and effective techniques designed to help increase workplace productivity.  Delegates will be able to take learning back into their organisations and formulate effective plans to add value to the work of their people and teams.

Ipswich
14 March 2018
10:00 - 13:00
Behaviours at work - understanding the unacceptable

Unacceptable behaviours, such as bullying and harassment or aggressive attitudes, can lead to increased levels of absence, staff turnover, and lower staff morale which can reduce productivity.


The effects of unacceptable behaviours are harmful to all concerned and potentially expensive for organisations with real reputation risks an issue.


This event provides delegates with valuable information about what constitutes unacceptable behaviour and bullying and harassment. We outline what the law says (in regards to the Equality Act) and the views of the Tribunals. We then look at the responsibilities you have as an employer and the implications for choosing not to address these issues.



London
16 March 2018
10:00 - 16:00
Having difficult conversations

This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.

London
19 March 2018
10:00 - 16:00
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

Norwich
20 March 2018
09:30 - 16:00
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

Colchester