It can be tempting for managers to avoid dealing with challenging, hostile or confrontational behaviour. Especially where an employee responds to challenge with further negative or destructive behaviours.
Taking a proactive approach to challenging behaviour can:
- increase confidence in line managers
- support wellbeing of employees
- prevent absence
- reduce the risk of discrimination and other legal claims
This interactive training will give you insights, tools and skills to help you confidently address extremely challenging persons at work.