All Acas events in the London region

Acas wrote the Code of Practice on discipline and grievance. Employers are required to follow the code of practice when dealing with disciplinary and grievance matters. Where dismissal is an outcome, and a claim is made, a Tribunal will consider how closely an employer follows the code. 

Managing discipline and grievance procedures in the right way can help employers to:

• explore and resolve underlying issues
• build positive working relationships
• improve engagement and productivity
• avoid conflict and legal action

During this training you’ll develop your knowledge of the Acas code. You’ll also learn how to apply good practice based on a real-life case study that runs throughout.

One of the most challenging parts of managing people is having conversations around sensitive or emotionally charged topics.

Difficult conversations are often things managers find themselves avoiding or delaying. This can have an impact on an organisation and morale.

Successfully addressing sensitive issues can:

• prevent bullying at work
• deal with conflict between colleagues
• uncover underlying issues
• support workers with personal issues
• create clear boundaries within teams
• increase employee engagement

This training will give you new skills and techniques to confidently handle challenging conversations at work. 

When there is a problem at work, an investigation should be carried out as soon as possible. This can relate to grievances as well as potential disciplinary issues such as bullying, poor conduct, attendance or performance.

Carrying out a fair and impartial investigation will help managers to understand all the facts and help them reach an informed decision. It can also:

• promote good working relationships
• help organisations comply with the Acas code of practice on discipline and grievance
• build trust with all employees

This training will help you conduct investigations confidently, in line with good practice and legal requirements.

Conflict at work can be stressful, time consuming and disruptive for all concerned. Sometimes problems between employees can seem difficult to overcome.

Mediation is an effective way to resolve disputes. When used properly and at an early stage, it can help improve: 

• working relationships between employees
• employee engagement and team dynamics
• employee retention

This training will introduce you to mediation and practical skills you can develop and use within your role. 

This will help you be seen as a better people manager and someone people can approach to help resolve issues at work.

When there is a problem at work, an investigation should be carried out as soon as possible. This can relate to grievances as well as potential disciplinary issues such as bullying, poor conduct, attendance or performance.

Carrying out a fair and impartial investigation will help managers to understand all the facts and help them reach an informed decision. It can also:

• promote good working relationships
• help organisations comply with the Acas code of practice on discipline and grievance
• build trust with all employees

This training will help you conduct investigations confidently, in line with good practice and legal requirements.

People managers are at the heart of effective teams and productive workplaces. 

Those in a management role are often the go-to person for their colleagues and often need to demonstrate effective leadership.

Key skills for any developing manager include:

• being able to motivate teams to succeed
• establishing good working relationships within teams 
• ensuring employees feel trusted and supported
• dealing with challenging issues as they arise
• managing change effectively
• knowing when and how to delegate

This training will help you become a better people manager.