All Acas events in the East region

One of the most challenging parts of managing people is having conversations around sensitive or emotionally charged topics.

Difficult conversations are often things managers find themselves avoiding or delaying. This can have an impact on an organisation and morale.

Successfully addressing sensitive issues can:

• prevent bullying at work
• deal with conflict between colleagues
• uncover underlying issues
• support workers with personal issues
• create clear boundaries within teams
• increase employee engagement

This training will give you new skills and techniques to confidently handle challenging conversations at work. 

Starting a new role in HR or taking on HR responsibilities can be overwhelming. You may need to handle:

• equality law
• recruitment
• issuing contracts
• discipline and grievance
• absence
• dismissal

This training will help those new to HR to learn the basics of employment law and good practice at all stages of an employment relationship.

This training will help you:

• understand complex legal principles
• apply good practice
• take on this area of responsibility with confidence

Acas wrote the Code of Practice on discipline and grievance. Employers are required to follow the code of practice when dealing with disciplinary and grievance matters. Where dismissal is an outcome, and a claim is made, a Tribunal will consider how closely an employer follows the code. 

Managing discipline and grievance procedures in the right way can help employers to:

• explore and resolve underlying issues
• build positive working relationships
• improve engagement and productivity
• avoid conflict and legal action

During this training you’ll develop your knowledge of the Acas code. You’ll also learn how to apply good practice based on a real-life case study that runs throughout.

Managing people for the first time can be challenging but also rewarding. 

A good manager can help:

• improve teamwork and productivity
• reduce workplace conflict 
• increase wellbeing amongst staff
• build and maintain trust and confidence between an employer and employee

This training will help you build confidence and introduce the skills you need for your new role as a manager. 

It will also introduce you to legal and good practice principles you need to know.

People managers are at the heart of effective teams and productive workplaces. 

Those in a management role are often the go-to person for their colleagues and often need to demonstrate effective leadership.

Key skills for any developing manager include:

• being able to motivate teams to succeed
• establishing good working relationships within teams 
• ensuring employees feel trusted and supported
• dealing with challenging issues as they arise
• managing change effectively
• knowing when and how to delegate

This training will help you become a better people manager.