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All Acas events in the North East region

Click on an event for more information and to book places. 

28 January 2020
09:30 - 16:30
Conducting investigations

This full day event looks at how to conduct and manage a fair internal investigation, from gathering and assessing evidence through to presenting findings.

Newcastle upon Tyne
5 February 2020
09:30 - 16:30
Mediation Skills for Managers

A practical course to provide the skills and information for managers to operate effectively within your organisation.

Newcastle upon Tyne
12 February 2020
09:30 - 16:30
Management skills workshop

A practical workshop for those new to managing staff, providing you with the skills, knowledge and confidence to become a successful manager. This course can also act as a useful refresher for more experienced managers.

Newcastle upon Tyne
14 February 2020
09:30 - 16:30
Can't do or won't do

What happens when you have a member of staff who can't do the job, or won't?


It can be difficult to decide whether a person's poor performance should be handled as a conduct (won’t) or capability (can’t) issue.


This course will give you the knowledge, skills and confidence to manage these difficult situations effectively.



Newcastle upon Tyne
17 February 2020
09:30 - 16:30
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.



In collaboration with Martin Smith PhD, this unique workshop develops understanding and strategies to help managers and HR staff at all levels manage this small but very difficult group of any workforce.


Newcastle upon Tyne
18 February 2020
09:30 - 16:30 Nearly Full
Essential skills for supervisors

Gain a comprehensive overview of essential supervisory ‘people’ skills. This training includes interactive group discussions, helpful scenarios and case studies. This event is nearly full

Blyth
18 February 2020
10:00 - 12:00
North East Roadshow - an introduction to effective workplace conflict resolution

Join Acas North East for an interactive workshop that will look at the key areas surrounding conflict resolution from a HR and management perspective.

You will also have the opportunity to meet your local Acas Adviser and network with other delegates.


Middlesbrough
19 February 2020
09:30 - 16:30
Having difficult conversations

One of the most challenging parts of managing performance is initiating conversations around sensitive topics.


This full day event will give you practical and effective techniques to confidently conduct and manage difficult conversations with staff.



Newcastle upon Tyne
20 February 2020
09:30 - 16:30
Essential Skills for Supervisors

Gain a comprehensive overview of essential supervisory ‘people’ skills. This training includes interactive group discussions, helpful scenarios and case studies.

Durham
25 February 2020
09:30 - 16:30
Mental health in the workplace: skills for managers

According to the Mental Health Foundation, one in six employees experience mental ill health each year. Whilst the reasons behind mental ill health are not always work related, managers need to know how to address it.

This in-depth, full day event has been specifically designed for managers, providing them with the knowledge and practical skills to confidently and effectively manage mental health within their teams.


Newcastle upon Tyne
26 February 2020
09:30 - 16:30
Managing discipline and grievance (full day)

The law requires employers to act reasonably in their discipline of employees and in dealing with grievances. Poorly handled processes can lead to unnecessary and costly employment tribunals.


This practical full day event will provide you with detailed knowledge, skills and techniques to effectively manage and conduct employee discipline and grievance procedures within your workplace.





Newcastle upon Tyne
28 February 2020
09:30 - 12:30
Working with unconscious bias

Although natural and unintended, unconscious bias can influence decisions on recruitment, promotion and staff development. It can lead to a less diverse workforce and have serious implications for an organisation.

This half day event provides an introduction to unconscious bias, the effects it can have in the workplace and positive ways to overcome it.


Newcastle upon Tyne
3 March 2020
09:30 - 12:30
Contracts of employment - How to get it right

This course provides detailed guidance on how to create, agree, vary or terminate employment contracts.

Newcastle upon Tyne
9 March 2020
09:30 - 12:30
Equality, diversity and inclusion: the essentials

Equality, diversity and inclusion form a vital part of any successful organisation. Getting it wrong can have costly implications in terms of employment tribunal cases and reputational damage.



This half day event looks at the essential aspects of equality, diversity and inclusion that all organisations need to be aware of, including the legal position and best practice for promoting a diverse and inclusive workplace.


Newcastle upon Tyne
10 March 2020
09:30 - 12:30
Employment law update

The legal landscape and how it affects your business, or workplace, is constantly evolving.



This event will bring you up to date on recent changes in legislation and highlight what’s planned for the future; a key consideration for business planning.


Our experienced trainers will explain the changes in a practical and straightforward way which will help you understand the legal changes and, importantly, the impact for your organisation.



Blyth
13 March 2020
09:30 - 16:30
Building resilience in the workplace

Resilience is the ability of an individual or organisation to positively respond and successfully adapt to difficult events or circumstances. 


Our resilience training will help leaders, managers and HR practitioners to improve levels of resilience within their workforce.  The more resilient an individual, the better they will be able to protect their overall wellbeing and performance levels.


It’s currently a hot topic in people management, with organisations that have invested in resilience training reporting better productivity, improved sickness absence and higher morale.



Newcastle upon Tyne
16 March 2020
09:30 - 17:00 Nearly Full
CIWM Certificate in internal workplace mediation

Accredited workplace mediator training (5 days). Equipping and accrediting people as mediators in their workplace. This event is nearly full

Newcastle upon Tyne
25 March 2020
09:30 - 16:30
Conducting investigations

This full day event looks at how to conduct and manage a fair internal investigation, from gathering and assessing evidence through to presenting findings.

Newcastle upon Tyne
26 March 2020
09:30 - 12:30
Employment law update

The legal landscape and how it affects your business, or workplace, is constantly evolving.



This event will bring you up to date on recent changes in legislation and highlight what’s planned for the future; a key consideration for business planning.


Our experienced trainers will explain the changes in a practical and straightforward way which will help you understand the legal changes and, importantly, the impact for your organisation.



Newcastle upon Tyne
27 March 2020
09:30 - 16:30
Essential Skills for Supervisors

Gain a comprehensive overview of essential supervisory ‘people’ skills. This training includes interactive group discussions, helpful scenarios and case studies.

Newcastle upon Tyne
30 March 2020
09:30 - 16:30
Having difficult conversations

One of the most challenging parts of managing performance is initiating conversations around sensitive topics.


This full day event will give you practical and effective techniques to confidently conduct and manage difficult conversations with staff.



Darlington
23 April 2020
09:30 - 16:30
Human resource management for beginners

This practical event provides an introduction to the fundamentals of employing people. The course maps the employment relationship from recruitment, issuing contracts, managing holidays, dealing with absence, discipline and grievance matters through to ending the employment relationship.


A helpful tool kit of sample policies and letters is provided to delegates for use back in their workplace.



Newcastle upon Tyne
27 April 2020
09:30 - 16:30
Managing discipline and grievance (full day)

The law requires employers to act reasonably in their discipline of employees and in dealing with grievances. Poorly handled processes can lead to unnecessary and costly employment tribunals.



This practical full day event will provide you with detailed knowledge, skills and techniques to effectively manage and conduct employee discipline and grievance procedures within your workplace.


Newcastle upon Tyne
28 April 2020
09:30 - 12:30
Managing absence at work

Recent evidence suggests that the average level of employee absence is 6.3 days per year, per employee.



This half day event will update you on the law relating to workplace absence and provide you with practical management techniques to help improve attendance in your workplace.


Newcastle upon Tyne
29 April 2020
09:30 - 16:30
The Acas framework for effective leadership

Good leadership is essential to successfully manage an efficient and productive workplace.



This in-depth event will introduce delegates to the Acas framework for effective leadership and demonstrate how it can be applied in practice. It will consider the business advantages of good leadership and provide delegates with the opportunity to identify and build on their own leadership styles.


The event is open to all levels of management.



Newcastle upon Tyne
4 May 2020
09:30 - 12:30
Mental health in the workplace: good practice and the law

Managing mental health in the workplace can be complex.



This half day event has been designed to help you understand the basics of mental health in the workplace and what your organisation can do to meet both its legal obligations and demonstrate best practice.


Newcastle upon Tyne
5 May 2020
09:30 - 16:30
Mental health in the workplace: skills for managers

According to the Mental Health Foundation, one in six employees experience mental ill health each year. Whilst the reasons behind mental ill health are not always work related, managers need to know how to address it.



This in-depth, full day event has been specifically designed for managers, providing them with the knowledge and practical skills to confidently and effectively manage mental health within their teams.


Newcastle upon Tyne
13 May 2020
09:30 - 12:30
Menopause and the workplace

Menopause is a natural phase in every woman’s life, however there is still a stigma attached to it.



With menopausal women now the fastest growing demographic in the workplace, it’s more important than ever for employers to have a good understanding of the menopause and how they can support colleagues through the transition.



This event looks at the symptoms and misconceptions surrounding the menopause, as well as the legal position and support available for both employees and employers.


Newcastle upon Tyne
19 May 2020
09:30 - 12:30
Behaviours at work - understanding the unacceptable

Behaviours such as bullying, harassment and aggressive attitudes can lead to increased levels of absence, staff turnover and lower staff morale which can reduce productivity.



This event looks at what constitutes unacceptable behaviour, the legal implications and employer responsibilities.


Newcastle upon Tyne
21 May 2020
09:30 - 16:30
Essential skills for supervisors

Gain a comprehensive overview of essential supervisory ‘people’ skills. This training includes interactive group discussions, helpful scenarios and case studies.

Newcastle upon Tyne
28 May 2020
09:30 - 12:30
Employment law update

The legal landscape and how it affects your business, or workplace, is constantly evolving.



This event will bring you up to date on recent changes in legislation and highlight what’s planned for the future; a key consideration for business planning.


Our experienced trainers will explain the changes in a practical and straightforward way which will help you understand the legal changes and, importantly, the impact for your organisation.



Newcastle upon Tyne
2 June 2020
09:30 - 12:30
Managing performance and staff appraisals

In a difficult economic environment businesses need to get the most from their staff. This course will enable delegates to understand and get the most from performance management processes.

Newcastle upon Tyne
9 June 2020
09:25 - 16:30
Can't do or won't do

What happens when you have a member of staff who can't do the job, or won't?


It can be difficult to decide whether a person's poor performance should be handled as a conduct (won’t) or capability (can’t) issue.


This course will give you the knowledge, skills and confidence to manage these difficult situations effectively.



Newcastle upon Tyne
10 June 2020
09:30 - 16:30
Conducting investigations

This full day event looks at how to conduct and manage a fair internal investigation, from gathering and assessing evidence through to presenting findings.

Newcastle upon Tyne
15 June 2020
09:30 - 16:30
Managing extreme persistent and difficult workplace behaviours (Part 1)

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.



In collaboration with Martin Smith PhD, this unique workshop develops understanding and strategies to help managers and HR staff at all levels manage this small but very difficult group of any workforce.


Newcastle upon Tyne
17 June 2020
09:30 - 16:30
Human resource management for beginners

This practical event provides an introduction to the fundamentals of employing people. The course maps the employment relationship from recruitment, issuing contracts, managing holidays, dealing with absence, discipline and grievance matters through to ending the employment relationship.


A helpful tool kit of sample policies and letters is provided to delegates for use back in their workplace.



Newcastle upon Tyne
18 June 2020
09:30 - 16:30
Management skills workshop

A practical workshop for those new to managing staff, providing you with the skills, knowledge and confidence to become a successful manager. This course can also act as a useful refresher for more experienced managers.

Newcastle upon Tyne
23 June 2020
09:30 - 12:30
Recruitment, selection and induction

Most employers appreciate that the success of their organisation relies on its staff. However, finding the right people with the necessary abilities and attitudes, and then retaining them requires skills and knowledge which can sometimes be overlooked or rushed.



This practical half day event takes delegates through both the legal and good practice elements of an effective and fair recruitment process.


Newcastle upon Tyne
1 July 2020
09:30 - 12:30
Mock disciplinary hearing

This interactive event gives an insight into what to expect during a disciplinary hearing, with tips and techniques on how to best manage the process. The event covers how to handle misconduct allegations from initial investigations to a "live" disciplinary hearing where you will witness snapshots of the proceedings and decide the outcome! A case study will be used to portray this.



An experienced Acas Senior Adviser will lead you through a scenario leaving you to decide the outcome and will then explain the pitfalls to avoid so that you do not find yourself in the same position.


Newcastle upon Tyne
7 July 2020
09:30 - 12:30
Equality, diversity and inclusion: the essentials

Equality, diversity and inclusion form a vital part of any successful organisation. Getting it wrong can have costly implications in terms of employment tribunal cases and reputational damage.



This half day event looks at the essential aspects of equality, diversity and inclusion that all organisations need to be aware of, including the legal position and best practice for promoting a diverse and inclusive workplace.


Newcastle upon Tyne
8 July 2020
09:30 - 12:30
Gender pay reporting

The gender pay gap regulations requires businesses with over 250 employees to measure and report on their gender pay gap. The regulations apply to public and private businesses, along with voluntary sector organisations.



NB Most Scottish and Welsh public authorities are subject to their own specific gender pay gap reporting obligations



Relevant organisations may need to review their current pay systems, other people policies to make sure they can best comply with the legislation.



This event will help your business understand what is required to meet your legal obligations and what actions you can take to reduce your gender pay gap.


Newcastle upon Tyne
15 July 2020
09:30 - 16:30
Mental health in the workplace: skills for managers

According to the Mental Health Foundation, one in six employees experience mental ill health each year. Whilst the reasons behind mental ill health are not always work related, managers need to know how to address it.



This in-depth, full day event has been specifically designed for managers, providing them with the knowledge and practical skills to confidently and effectively manage mental health within their teams.


Newcastle upon Tyne
16 July 2020
09:30 - 16:30
Essential skills for supervisors

Gain a comprehensive overview of essential supervisory ‘people’ skills. This training includes interactive group discussions, helpful scenarios and case studies.

Newcastle upon Tyne
21 July 2020
09:30 - 16:30
Managing discipline and grievance (full day)

The law requires employers to act reasonably in their discipline of employees and in dealing with grievances. Poorly handled processes can lead to unnecessary and costly employment tribunals.



This practical full day event will provide you with detailed knowledge, skills and techniques to effectively manage and conduct employee discipline and grievance procedures within your workplace.


Newcastle upon Tyne
23 July 2020
09:30 - 16:30
Having difficult conversations

One of the most challenging parts of managing performance is initiating conversations around sensitive topics.


This full day event will give you practical and effective techniques to confidently conduct and manage difficult conversations with staff.



Newcastle upon Tyne
30 July 2020
09:30 - 12:30
Employment law update

The legal landscape and how it affects your business, or workplace, is constantly evolving.



This event will bring you up to date on recent changes in legislation and highlight what’s planned for the future; a key consideration for business planning.


Our experienced trainers will explain the changes in a practical and straightforward way which will help you understand the legal changes and, importantly, the impact for your organisation.



Newcastle upon Tyne
5 August 2020
09:30 - 12:30
Stress in the workplace

Practical guidance that will help you understand the causes and recognise the signs of work related stress, allowing you to improve the resilience of your employees and minimise the impact of stress in your workplace.

Newcastle upon Tyne
12 August 2020
09:30 - 16:30
Human resource management for beginners

This practical event provides an introduction to the fundamentals of employing people. The course maps the employment relationship from recruitment, issuing contracts, managing holidays, dealing with absence, discipline and grievance matters through to ending the employment relationship.


A helpful tool kit of sample policies and letters is provided to delegates for use back in their workplace.



Newcastle upon Tyne
2 September 2020
09:30 - 12:30
Menopause and the workplace

Menopause is a natural phase in every woman’s life, however there is still a stigma attached to it.



With menopausal women now the fastest growing demographic in the workplace, it’s more important than ever for employers to have a good understanding of the menopause and how they can support colleagues through the transition.



This event looks at the symptoms and misconceptions surrounding the menopause, as well as the legal position and support available for both employees and employers.


Newcastle upon Tyne
7 September 2020
09:30 - 12:30
Mental health in the workplace: good practice and the law

Managing mental health in the workplace can be complex.



This half day event has been designed to help you understand the basics of mental health in the workplace and what your organisation can do to meet both its legal obligations and demonstrate best practice.


Newcastle upon Tyne
10 September 2020
09:30 - 16:30
Conducting investigations

This full day event looks at how to conduct and manage a fair internal investigation, from gathering and assessing evidence through to presenting findings.

Newcastle upon Tyne
15 September 2020
09:30 - 16:30
Managing the 'unmanageable'

In the workplace, wherever there are people there can be challenging behaviours. Some are so extreme that hoping they would just change is not an effective strategy.


This course will give you the skills and confidence to manage these effectively.



Newcastle upon Tyne
16 September 2020
09:30 - 16:30
Essential skills for supervisors

Gain a comprehensive overview of essential supervisory ‘people’ skills. This training includes interactive group discussions, helpful scenarios and case studies.

Newcastle upon Tyne
22 September 2020
09:30 - 16:30
Mental health in the workplace: skills for managers

According to the Mental Health Foundation, one in six employees experience mental ill health each year. Whilst the reasons behind mental ill health are not always work related, managers need to know how to address it.



This in-depth, full day event has been specifically designed for managers, providing them with the knowledge and practical skills to confidently and effectively manage mental health within their teams.


Newcastle upon Tyne
23 September 2020
09:30 - 12:30
Managing absence at work

Recent evidence suggests that the average level of employee absence is 6.3 days per year, per employee.



This half day event will update you on the law relating to workplace absence and provide you with practical management techniques to help improve attendance in your workplace.


Newcastle upon Tyne
29 September 2020
09:30 - 16:30
Building resilience in the workplace

Resilience is the ability of an individual or organisation to positively respond and successfully adapt to difficult events or circumstances. 


Our resilience training will help leaders, managers and HR practitioners to improve levels of resilience within their workforce.  The more resilient an individual, the better they will be able to protect their overall wellbeing and performance levels.


It’s currently a hot topic in people management, with organisations that have invested in resilience training reporting better productivity, improved sickness absence and higher morale.



Newcastle upon Tyne
1 October 2020
09:30 - 16:30
Mediation skills for managers

A practical course to provide the skills and information for managers to operate effectively within your organisation.

Newcastle upon Tyne
7 October 2020
09:30 - 16:30
Management skills workshop

A practical workshop for those new to managing staff, providing you with the skills, knowledge and confidence to become a successful manager. This course can also act as a useful refresher for more experienced managers.

Newcastle upon Tyne
8 October 2020
09:30 - 16:30
Managing conflict

This training session will explore the causes and effects of conflict at both an individual and organisational level. We will provide insights into the different ways people react to conflict and how this can ultimately affect productivity.


The event will give delegates the skills, knowledge and confidence to identify issues earlier and to deal with conflict more effectively. The event is based on Acas’ unique experience in resolving conflict in the workplace and our insight into the behaviours that can often damage working relationships.



Newcastle upon Tyne
12 October 2020
09:30 - 16:30
CIWM Certificate in internal workplace mediation

Accredited workplace mediator training (5 days). Equipping and accrediting people as mediators in their workplace.

Newcastle upon Tyne
20 October 2020
09:30 - 16:30
Can't do or won't do

What happens when you have a member of staff who can't do the job, or won't?


It can be difficult to decide whether a person's poor performance should be handled as a conduct (won’t) or capability (can’t) issue.


This course will give you the knowledge, skills and confidence to manage these difficult situations effectively.



Newcastle upon Tyne
22 October 2020
09:30 - 16:30
Human resource management for beginners

This practical event provides an introduction to the fundamentals of employing people. The course maps the employment relationship from recruitment, issuing contracts, managing holidays, dealing with absence, discipline and grievance matters through to ending the employment relationship.


A helpful tool kit of sample policies and letters is provided to delegates for use back in their workplace.



Newcastle upon Tyne
27 October 2020
09:30 - 16:30
The Acas framework for effective leadership

Good leadership is essential to successfully manage an efficient and productive workplace.



This in-depth event will introduce delegates to the Acas framework for effective leadership and demonstrate how it can be applied in practice. It will consider the business advantages of good leadership and provide delegates with the opportunity to identify and build on their own leadership styles.


The event is open to all levels of management.



Newcastle upon Tyne
29 October 2020
09:30 - 12:30
Contracts of employment - How to get it right

This course provides detailed guidance on how to create, agree, vary or terminate employment contracts.

Newcastle upon Tyne
3 November 2020
09:30 - 12:30
Equality, diversity and inclusion: the essentials

Equality, diversity and inclusion form a vital part of any successful organisation. Getting it wrong can have costly implications in terms of employment tribunal cases and reputational damage.



This half day event looks at the essential aspects of equality, diversity and inclusion that all organisations need to be aware of, including the legal position and best practice for promoting a diverse and inclusive workplace.


Newcastle upon Tyne
10 November 2020
09:30 - 16:30
Having difficult conversations

One of the most challenging parts of managing performance is initiating conversations around sensitive topics.


This full day event will give you practical and effective techniques to confidently conduct and manage difficult conversations with staff.



Newcastle upon Tyne
12 November 2020
09:30 - 16:30
Managing discipline and grievance (full day)

The law requires employers to act reasonably in their discipline of employees and in dealing with grievances. Poorly handled processes can lead to unnecessary and costly employment tribunals.



This practical full day event will provide you with detailed knowledge, skills and techniques to effectively manage and conduct employee discipline and grievance procedures within your workplace.


Newcastle upon Tyne
17 November 2020
09:30 - 12:30
Recruitment, selection and induction

Most employers appreciate that the success of their organisation relies on its staff. However, finding the right people with the necessary abilities and attitudes, and then retaining them requires skills and knowledge which can sometimes be overlooked or rushed.



This practical half day event takes delegates through both the legal and good practice elements of an effective and fair recruitment process.


Newcastle upon Tyne
19 November 2020
09:30 - 16:30
Essential skills for supervisors

Gain a comprehensive overview of essential supervisory ‘people’ skills. This training includes interactive group discussions, helpful scenarios and case studies.

Newcastle upon Tyne
25 November 2020
09:30 - 16:30
Mental health in the workplace: skills for managers

According to the Mental Health Foundation, one in six employees experience mental ill health each year. Whilst the reasons behind mental ill health are not always work related, managers need to know how to address it.



This in-depth, full day event has been specifically designed for managers, providing them with the knowledge and practical skills to confidently and effectively manage mental health within their teams.


Newcastle upon Tyne
26 November 2020
09:00 - 13:00
Employment law update

The legal landscape and how it affects your business, or workplace, is constantly evolving.



This event will bring you up to date on recent changes in legislation and highlight what’s planned for the future; a key consideration for business planning.


Our experienced trainers will explain the changes in a practical and straightforward way which will help you understand the legal changes and, importantly, the impact for your organisation.



Newcastle upon Tyne
1 December 2020
09:30 - 12:30
Menopause and the workplace

Menopause is a natural phase in every woman’s life, however there is still a stigma attached to it.



With menopausal women now the fastest growing demographic in the workplace, it’s more important than ever for employers to have a good understanding of the menopause and how they can support colleagues through the transition.



This event looks at the symptoms and misconceptions surrounding the menopause, as well as the legal position and support available for both employees and employers.


Newcastle upon Tyne
2 December 2020
09:30 - 12:30
Working with unconscious bias

Although natural and unintended, unconscious bias can influence decisions on recruitment, promotion and staff development. It can lead to a less diverse workforce and have serious implications for an organisation.



This half day event provides an introduction to unconscious bias, the effects it can have in the workplace and positive ways to overcome it.


Newcastle upon Tyne
3 December 2020
09:30 - 16:30
Conducting investigations

This full day event looks at how to conduct and manage a fair internal investigation, from gathering and assessing evidence through to presenting findings.

Newcastle upon Tyne
9 December 2020
09:30 - 16:30
Human resource management for beginners

This practical event provides an introduction to the fundamentals of employing people. The course maps the employment relationship from recruitment, issuing contracts, managing holidays, dealing with absence, discipline and grievance matters through to ending the employment relationship.


A helpful tool kit of sample policies and letters is provided to delegates for use back in their workplace.



Newcastle upon Tyne
15 January 2021
09:30 - 16:30
Mental health in the workplace: skills for managers

According to the Mental Health Foundation, one in six employees experience mental ill health each year. Whilst the reasons behind mental ill health are not always work related, managers need to know how to address it.



This in-depth, full day event has been specifically designed for managers, providing them with the knowledge and practical skills to confidently and effectively manage mental health within their teams.


Newcastle upon Tyne
19 January 2021
09:30 - 16:30
Managing discipline and grievance (full day)

The law requires employers to act reasonably in their discipline of employees and in dealing with grievances. Poorly handled processes can lead to unnecessary and costly employment tribunals.



This practical full day event will provide you with detailed knowledge, skills and techniques to effectively manage and conduct employee discipline and grievance procedures within your workplace.


Newcastle upon Tyne
20 January 2021
09:30 - 16:30
Essential skills for supervisors

Gain a comprehensive overview of essential supervisory ‘people’ skills. This training includes interactive group discussions, helpful scenarios and case studies.

Newcastle upon Tyne
26 January 2021
09:30 - 12:30
Managing performance and staff appraisals

In a difficult economic environment businesses need to get the most from their staff. This course will enable delegates to understand and get the most from performance management processes.

Newcastle upon Tyne
2 February 2021
09:30 - 12:30
Behaviours at work - understanding the unacceptable

Behaviours such as bullying, harassment and aggressive attitudes can lead to increased levels of absence, staff turnover and lower staff morale which can reduce productivity.



This event looks at what constitutes unacceptable behaviour, the legal implications and employer responsibilities.


Newcastle upon Tyne
9 February 2021
09:30 - 16:30
Having difficult conversations

One of the most challenging parts of managing performance is initiating conversations around sensitive topics.


This full day event will give you practical and effective techniques to confidently conduct and manage difficult conversations with staff.



Newcastle upon Tyne
10 February 2021
08:30 - 16:30
Human resource management for beginners

This practical event provides an introduction to the fundamentals of employing people. The course maps the employment relationship from recruitment, issuing contracts, managing holidays, dealing with absence, discipline and grievance matters through to ending the employment relationship.


A helpful tool kit of sample policies and letters is provided to delegates for use back in their workplace.



Newcastle upon Tyne
17 February 2021
09:30 - 16:30
Conducting investigations

This full day event looks at how to conduct and manage a fair internal investigation, from gathering and assessing evidence through to presenting findings.

Newcastle upon Tyne
24 February 2021
09:30 - 12:30
Menopause and the workplace

Menopause is a natural phase in every woman’s life, however there is still a stigma attached to it.



With menopausal women now the fastest growing demographic in the workplace, it’s more important than ever for employers to have a good understanding of the menopause and how they can support colleagues through the transition.



This event looks at the symptoms and misconceptions surrounding the menopause, as well as the legal position and support available for both employees and employers.


Newcastle upon Tyne
25 February 2021
09:00 - 13:00
Employment law update

The legal landscape and how it affects your business, or workplace, is constantly evolving.



This event will bring you up to date on recent changes in legislation and highlight what’s planned for the future; a key consideration for business planning.


Our experienced trainers will explain the changes in a practical and straightforward way which will help you understand the legal changes and, importantly, the impact for your organisation.



Newcastle upon Tyne
11 March 2021
09:30 - 16:30
Managing discipline and grievance (full day)

The law requires employers to act reasonably in their discipline of employees and in dealing with grievances. Poorly handled processes can lead to unnecessary and costly employment tribunals.



This practical full day event will provide you with detailed knowledge, skills and techniques to effectively manage and conduct employee discipline and grievance procedures within your workplace.


Newcastle upon Tyne
15 March 2021
09:30 - 16:30
CIWM Certificate in internal workplace mediation

Accredited workplace mediator training (5 days). Equipping and accrediting people as mediators in their workplace.

Newcastle upon Tyne
23 March 2021
09:30 - 16:30
Mental health in the workplace: skills for managers

According to the Mental Health Foundation, one in six employees experience mental ill health each year. Whilst the reasons behind mental ill health are not always work related, managers need to know how to address it.



This in-depth, full day event has been specifically designed for managers, providing them with the knowledge and practical skills to confidently and effectively manage mental health within their teams.


Newcastle upon Tyne
24 March 2021
09:30 - 16:30
Essential skills for supervisors

Gain a comprehensive overview of essential supervisory ‘people’ skills. This training includes interactive group discussions, helpful scenarios and case studies.

Newcastle upon Tyne
25 March 2021
09:30 - 16:30
Managing the 'unmanageable'

In the workplace, wherever there are people there can be challenging behaviours. Some are so extreme that hoping they would just change is not an effective strategy.


This course will give you the skills and confidence to manage these effectively.



Newcastle upon Tyne
22 September 2021
09:30 - 16:30
Mental health in the workplace: skills for managers

According to the Mental Health Foundation, one in six employees experience mental ill health each year. Whilst the reasons behind mental ill health are not always work related, managers need to know how to address it.



This in-depth, full day event has been specifically designed for managers, providing them with the knowledge and practical skills to confidently and effectively manage mental health within their teams.


Newcastle upon Tyne