Getting drawn into relationship difficulties and conflict situations between staff can be time consuming. Handled well, things improve, handled badly and the situation gets worse, possibly putting you off tackling similar issues again in future.
The mediation approach is about working with those in conflict to help them find and agree their own solutions.
This training course will give delegates the skill and understanding to manage conflict better and find lasting solutions. By giving delegates an understanding of the mediation process and the opportunity to practise, they will leave this course feeling much more confident and better equipped to confront difficult situations and achieve a better outcome for all concerned.