Acas Logo
Website URL :

Help & advice for employers and employees

You are here: 

Mediation Skills


A practical course providing you with the skills and information to manage workplace conflict more effectively within your organisation.

Business need

Those with staff management responsibilities can spend much of their valuable time, getting drawn into relationship difficulties and conflict situations between staff. Handled well, things improve, handled badly and the situation gets worse, possibly putting you off tackling similar issues again in future. The mediation approach is about working with those in conflict to help them find and agree their own solutions.

This training course will give delegates the skill and understanding to manage conflict better and find lasting solutions. By giving delegates an understanding of the mediation process and the opportunity to practise, they will leave this course feeling much more confident and better equipped to confront difficult situations and achieve a better outcome for all concerned.

Suitable For

Managers, supervisors and team leaders at all levels, HR professionals, and anyone interested in managing workplace conflict more effectively.


  • Discuss how mediation skills can help you achieve a better outcome from conflict situations
  • Understand the principles of mediation and how the process works
  • Identify useful strategies for building solutions
  • Practise these new skills and approaches

  • Venue Southampton - Venue TBC   Map (opens in new window)   Date 28/03/2017    Time 10:00 - 16:00   
    Price £245.00 per person    Please note our training events are VAT exempt
    To book now

    * Max of 4 delegates per organisation. Please call Acas on 0300 123 1150 or email if numbers exceed this or for more details about the training session.