Employees have a contractual responsibility to achieve a satisfactory level of performance and should be given help and encouragement to reach it. Employers are responsible for setting realistic and achievable standards, treating employees fairly, and making sure employees understand what is required.
What happens then, when you have a member of staff who may not be able to do the job, or won't do the job? The result can be time consuming and potentially catastrophic for business, as they make mistakes; provide poor customer service and effect the morale of colleagues, who have to work harder to compensate. These situations can be more complex and more difficult to deal with than cases of clear cut misconduct.
We will be focusing on poor performance including absenteeism and taking you through ways of approaching these difficult issues; for example where to start helping the person to improve and where no improvement is forthcoming, what other avenues may be open to you.