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Mediation - improving management skills


Supporting those with people management responsibility. This course will enable delegates to deal more effectively with interventions/conversations to improve working relationships within their team.

Business need

Many difficult relationships in the workplace can be effectively managed by recognising the signs of conflict and then early intervention. Addressing the situation at the appropriate time will do away with the need for formal procedures which can be time consuming, stressful, disruptive and expensive for all concerned.

This workshop is designed to help delegates identify the optimum time to intervene where relationships between colleagues begin to deteriorate. Poor working relationships impact on productivity, customer service, quality of product and, ultimately, the bottom line. It will help managers identify possible “pinch points” in their team’s relationships and give participants the confidence to deal with them at the most appropriate time, in a non-threatening, informal way.  

Suitable For

Supervisors and line managers.


  • What causes conflict?
  • How can we deal with conflict?
  • The appropriateness of mediation
  • The Facilitative model
  • Planning the conversation
  • Questioning techniques
  • Reframing
  • Role play

Venue De Vere Hotel Dunston Hall   Map (opens in new window)   Date 25/01/2018    Time 10:00 - 16:00   
Price £245.00 per person    Please note our training events are VAT exempt
To book now

* Max of 4 delegates per organisation. Please call Acas on 0300 123 1150 or email if numbers exceed this or for more details about the training session.