Website URL :

You are here: 
   



Managing extreme persistent and difficult workplace behaviours (Part 1)


Overview

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

Business need

This unique workshop develops understanding and strategies to help managers and HR staff at all levels manage this small but very difficult group of any workforce.

Note: this workshop looks at extreme difficult and manipulative behaviours that go beyond the plain awkward.

All delegates will receive an electronic certificate of attendance for their participation in the training.

Suitable For

  • HR Professionals
  • Line Managers and supervisors
  • Business owners
  • Anyone who just doesn't know where to start with this issue

Programme

Course Tutor – Martin Smith PhD

Martin is an accredited member of the British Association of Counsellors and Psychotherapists, a life member of the Open University Psychological Society and a member of the Institute of Leadership and Management. A senior lecturer in psychotherapy at Nottingham Trent University and independent training consultant, he specialises in extreme difficult behaviour in the workplace and personality issues which go well beyond simply awkward.

An Acas senior adviser will co-deliver this event, offering best practice workplace advice.

This course will cover:

  • Understanding extreme difficult behaviour (EDB)
  • Understanding how staff develop in to an EDB
  • Identifying the “Predator from the Prey”
  • Awareness of difficult personality types

This course will:

  • Develop strategies to manage extreme difficult behaviour in the workplace
  • Use of an active case study to identify language and behaviour of an EDB
  • Recognise key warning signs to help tackle extreme difficult behaviour at an early stage.


Venue Jurys Inn Sheffield   Map (opens in new window)   Date 17/01/2018    Time 09:30 - 16:30   
Price £245.00 per person    Please note our training events are VAT exempt
To book now

* Max of 4 delegates per organisation. Please call Acas on 0300 123 1150 or email events@acas.org.uk if numbers exceed this or for more details about the training session.