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Having difficult conversations


Overview

This full day event will provide you with practical and effective techniques to confidently conduct, and manage difficult conversations with staff.

Business need

One of the most challenging parts of managing performance is initiating conversations around sensitive topics. Being able to tackle contentious issues in a balanced, calm and consistent way is a valued skill in all areas of working life. In a workplace context these skills can help promote productive and engaged teams and a better managed workforce. Managers who avoid difficult conversations risk undermining their own position and potentially losing credibility with staff.

This event covers ways of addressing sensitive subject matters like bullying, emotional issues, resistance to criticism and poor performance.

Immerse yourself in a safe role-play environment where you will get hands on experience of how to manage discussion around a range of awkward subjects including personality clashes, discipline and conveying dismissal.

All delegates will receive an electronic certificate of attendance for their participation in the training.

Suitable For

Team leaders or managers, heads of department, Directors of smaller organisations, Supervisors and those who wish to refresh their workplace communication skills.

Note: This event will give delegates practical experience and attendees should be prepared to engage in role play exercises.

Programme

This event will cover:

     Facing the problem:

  • What is a difficult conversation
  • When should I speak to the employee

     How to prepare and plan in advance:

  • Gathering information
  • Checking your policies
  • Think about your approach and the outcome

     Communication skills and techniques:

  • Keeping in control
  • Questioning and listening skills
  • Body language and rapport

     Structuring the conversation:

  • Preparing your template
  • Holding the conversation
  • Solutions, follow up action and support

Have a large group of staff to train?

To save you time and money, we can deliver bespoke training at your workplace. To find out more contact our Customer Services Team on 0300 123 1150 or complete our online enquiry form



Need more than training?

We recognise that every organisation is different. Our specialists can diagnose issues in your workplace and tailor practical solutions to address the challenges faced by you and your staff. To arrange a call or visit or to simply find out more, contact our Customer Services Team on 0300 123 1150 or complete our online enquiry form


Venue Maidstone - Venue TBC   Map (opens in new window)   Date 14/11/2017    Time 10:00 - 16:00   
Price £245.00 per person    Please note our training events are VAT exempt
To book now

* Max of 4 delegates per organisation. Please call Acas on 0300 123 1150 or email events@acas.org.uk if numbers exceed this or for more details about the training session.