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Practical Workplace Mediation Skills


Overview

Getting drawn into relationship difficulties and conflict situations between staff can be time consuming and off putting.

This practical course provides you with the skills and information to manage workplace conflict more effectively.

Business need

Getting drawn into relationship difficulties and conflict situations between staff can be time consuming. Handled well, things improve, handled badly and the situation gets worse, possibly putting you off tackling similar issues again in future.

The mediation approach is about working with those in conflict to help them find and agree their own solutions.

This event will benefit those who want to informally handle conflict. While exploring the cost, causes and effects of conflict and how mediation can help achieve better outcomes, this course will give delegates the knowledge and skills to manage conflict situations more effectively. 

With case studies and practical exercises, delegates will leave more confident and better equipped to confront difficult situations and achieve a better outcome for all concerned.

Suitable For

Managers, supervisors and team leaders at all levels, HR professionals, and anyone interested in managing workplace conflict more effectively.

Programme

  • Cost, causes and effects of conflict
  • Approaches to managing conflict
  • How mediation can help you achieve a better outcome from conflict situations
  • Mediation - principles and process
  • Skills and strategies for building solutions
  • Case studies and practical exercises

  • Venue Ashford - Venue TBC   Map (opens in new window)   Date 09/11/2017    Time 10:00 - 16:00   
    Price £245.00 per person    Please note our training events are VAT exempt
    To book now

    * Max of 4 delegates per organisation. Please call Acas on 0300 123 1150 or email events@acas.org.uk if numbers exceed this or for more details about the training session.