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Managing the Invisible


Learn practical management techniques to help improve attendance, and discover what the law says you can and cannot do when managing workplace absence.

Business need

Managing absence can be a challenge for many employers. Employee absenteeism puts significant strain on an organisation, in terms of costs, productivity and additional burden on colleagues. Balancing the health and welfare needs of staff with robust and fair procedures which ensure employees don’t take advantage of unclear policy is essential for the overall productivity of a workplace.

Keeping people at work and helping them get back to work as soon as possible can help maintain an employee’s health and wellbeing and improve organisational effectiveness.

The event will help you develop an action plan including having the ‘difficult conversation’, explore looking after the health and wellbeing of your employees and consider an overall approach to absence by linking attendance to job design, good employment relations, health and safety, flexible working and effective disciplinary procedures.

Suitable For

HR and personnel professionals, line-managers, head of department, team leaders and supervisors.


  • What is absenteeism and what causes it
  • Identifying patterns of short-term absence
  • Benefits of an absence policy
  • Line manager skills, consistency, communication and fairness
  • Statement of Fitness for Work (the fitnote). Are these binding? What can an employer do on receipt of a fitnote?
  • Absence management and the legal landscape: maternity issues; fit notes; unauthorised absence;
  • Return to work interviews and further action
  • Dealing with short and long term sickness absence and setting triggers
  • How to manage long-term absence. Keeping in-touch and access to medical records
  • Identifying potential stress & mental health issues
  • Disability discrimination; reasonable adjustments; discipline and dismissal – what you can and can’t do and what resources are available.

  • Venue Novotel - Stevenage   Map (opens in new window)   Date 17/01/2018    Time 10:00 - 16:00   
    Price £170.00 per person    Please note our training events are VAT exempt
    To book now

    * Max of 4 delegates per organisation. Please call Acas on 0300 123 1150 or email if numbers exceed this or for more details about the training session.