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Managing conflict


Overview

This training session will explore the causes and effects of conflict at both an individual and organisational level. We will provide insights into the different ways people react to conflict and how this can ultimately affect productivity.

The event will give delegates the skills, knowledge and confidence to identify issues earlier and to deal with conflict more effectively. The event is based on Acas’ unique experience in resolving conflict in the workplace and our insight into the behaviours that can often damage working relationships.

Business need

Dealing with conflict when it happens, and addressing the root causes of conflict at the earliest opportunity, can ultimately save you time and money. It can also help improve productivity levels in your teams and within your workplace as a whole. But what is the best approach to take? And where does the management role fit in?

This event will equip you with key skills that can help address the issues that can cause conflict in your workplace, reducing the need for more formal processes.

Suitable For

Line Mangers, Team Leaders, Department Heads, HR Managers, Business owners, and anyone with management responsibility.

Programme

The event will:

• Explore the causes and effects of workplace conflict.

• Explain the different reactions people have to conflict.

• Define the benefits of facing conflict early.

• Identify your own conflict management style.

• Provide techniques for managing conflict effectively

• Identify the skills needed to manage conflict more effectively.

• Identify ways in which you can help others reduce future conflict

• Explore ways of reviewing conflict management approaches


Venue Wrexham: Venue TBC   Map (opens in new window)   Date 16/03/2018    Time 10:00 - 16:00   
Price £245.00 per person    Please note our training events are VAT exempt
To book now

* Max of 4 delegates per organisation. Please call Acas on 0300 123 1150 or email events@acas.org.uk if numbers exceed this or for more details about the training session.