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Practical skills for front line managers


Overview

This workshop provides a comprehensive overview of essential supervisory ‘people’ skills.  The workshop objectives are



Describe how the role of supervisor fits into an organisation

Identify the skills needed to effectively communicate with all staff

Explain how to lead and motivate your team with effect

State your role in managing disciplinary and grievance issues



The training style includes interactive practical  scenarios, group discussions, case studies and practical sessions


Business need

The transition from team member to team leader can be tough. Supervisors are key members of the management team and have the closest contact with the people who actually produce the work. It is therefore important that supervisors receive adequate support and training. Failure to ensure that they have the proper skills and knowledge to carry out their pivotal role can have a negative effect on the motivation and productivity of those whom they supervise. This session will enable you to become effective quickly and enables you to understand how your role fits into the organisation and the importance of communicating with, leading and motivating your team. It also explores the importance of monitoring absence, how to identify bullying in the workplace and managing discipline and grievances.

Suitable For

Newly promoted supervisors/team leaders or those who wish to build on their present expertise in any of the subject areas covered.

Programme

  • How to be an effective Supervisor
  • Communication skills including listening skills and questioning techniques
  • How to motivate your team and delegate successfully
  • How to spot bullying and promote a culture of dignity at work
  • The basic principles of managing discipline and handling grievances
  • Dealing with staff absences


This training event is nearly fully booked and has been taken offline to avoid overbooking. Please contact Acas on 0300 123 1150 about availability of places

Venue Acas Manchester   Map (opens in new window)   Date 21/11/2017    Time 09:30 - 16:00   
Price £170.00 per person    Please note our training events are VAT exempt