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Handling Grievances Effectively


In this half day event we consider how grievance procedures could be adapted to handle workplace interpersonal relationship problems.

Business need

Complaints from employees used to be all about their terms and conditions, the working environment or organisational change.  For many years, managers have solved these day to day problems by deciding whether the company is at fault and if so, deciding what the company could do to put it right.  By and large, the process has worked.

Today, however, managers are far more likely to be faced with personal relationship problems; one employee finding the behaviour of another unacceptable.  The traditional process of "complaint, meeting, decision" does not work nearly so well with this sort of grievance.  On many occasions the situation gets worse, and it is not unusual for one or both to leave and/or make a tribunal claim.

Through discussion and syndicate exercises delegates will have the opportunity to examine why things go wrong and to develop a more constructive approach to handling grievances.

Suitable For

Supervisors, Managers, HR professionals, trade union and employee representatives interested in finding a better and more constructive procedural approach to handing grievances.


  • underlying principles
  • reducing the constraints on informal action
  • involving the other person
  • overlap between grievance and disciplinary action
  • delivering and managing the outcome.

Venue Victoria Square House   Map (opens in new window)   Date 07/12/2017    Time 09:30 - 12:30   
Price £170.00 per person    Please note our training events are VAT exempt
To book now

* Max of 4 delegates per organisation. Please call Acas on 0300 123 1150 or email if numbers exceed this or for more details about the training session.