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Managing the 'unmanageable'

Sorry, there are no places available for this Workshop

Please contact Acas on 0300 123 1150 for information on future events


In the workplace, wherever there are people there can be challenging behaviours. Some are so extreme that hoping they would just change is not an effective strategy.

This course will give you the skills and confidence to manage these effectively.

Business need

Behaviours that go unchallenged because they are difficult and excessive contribute to poor morale, decreased performance and increased staff turnover, with the risk of ending up at employment tribunal.

This practical and interactive event will help delegates identify challenging behaviour, recognise the impact on individuals and the organisation and practice strategies to manage these effectively.

Suitable For

HR professionals, line managers, supervisors, directors and business owners.


  • Identifying challenging behaviours
  • Developing an awareness of difficult personality types
  • Recognising the impact of challenging behaviour on individuals and the organisation
  • Understanding the key factors and then traps to avoid when managing difficult personality types
  • Practicing effective strategies to manage challenging behaviours

Venue Jurys Inn Edinburgh   Map (opens in new window)   Date 21/02/2018    Time 09:30 - 16:00   
Price £245.00 per person    Please note our training events are VAT exempt