Acas Logo
Help & advice for employers and employees
Website URL :

You are here: 

An Introduction to Mediation


This introductory course will help you consider the implications for introducing mediation in your organisation. Delegates will leave with a clear understanding of what workplace mediation is and what it isn't, the principles of mediation, and how it can benefit your organisation or team.

Business need

Conflict at work is costly.  Disputes between colleagues, team, employees and their managers divert time and energy away from the business.  Where formal internal procedures are invoked or Employment Tribunal claims made, the cost can be even greater.  Mediation and mediation skills can help organisations deal with conflict more effectively and reduce some of those costs.  In this session you will learn more about: what mediation is, the mediation process, when mediation can be appropriate and how you can introduce mediation into your workplace.

All delegates will receive an electronic certificate of attendance for their participation in the training.

Suitable For

HR practitioners and anyone with an interest in looking at how their organisation might manage conflict more effectively.  The session will look at the role of the mediator and some of the skills involved but is not intended to equip delegates to act as mediators.


This event will cover:

  • Workplace conflict and the options for managing it
  • Understanding what mediation is
  • The benefits of mediation
  • When mediation may be appropriate
  • The mediation process
  • The key implications of introducing mediation into an organisation

Have a large group of staff to train?

To save you time and money, we can deliver bespoke training at your workplace. To find out more contact our Customer Services Team on 0300 123 1150 or complete our online enquiry form

Need more than training?

We recognise that every organisation is different. Our specialists can diagnose issues in your workplace and tailor practical solutions to address the challenges faced by you and your staff. To arrange a call or visit or to simply find out more, contact our Customer Services Team on 0300 123 1150 or complete our online enquiry form

Venue Holiday Inn Express, Middlesbrough   Map (opens in new window)   Date 24/11/2017    Time 09:30 - 12:30   
Price £105.00 per person    Please note our training events are VAT exempt
To book now

* Max of 4 delegates per organisation. Please call Acas on 0300 123 1150 or email if numbers exceed this or for more details about the training session.