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Can't Do or Won't Do


What happens when you have a member of staff who can't do the job, or won't?

It can be difficult to decide whether a person's poor performance should be handled as a conduct (won’t) or capability (can’t) issue.

This course will give you the knowledge, skills and confidence to manage these difficult situations effectively.

Business need

Employees have a contractual responsibility to achieve a satisfactory level of performance. What happens then, when you have a member of staff who can't do the job, or won't?

What about the employee who is making an effort but not achieving the required standard, and the employee who does not make enough effort? Or the individual who recognises the problem compared to the individual who does not agree on the problem? Then there’s the person on long-term sickness and the person with unauthorised absence.

Distinguishing between and managing can't do or won't do situations can be more complex and more difficult to deal with than cases of clear cut misconduct.

This practical and interactive event will help delegates identify can't do or won't do situations, understand key factors, traps to avoid and practice strategies to manage these effectively.

Suitable For

MDs, board members, staff and line managers, supervisors, HR and personnel professionals, heads of department.


  • Distinguishing between can't or won't - the legal perspective
  • Identifying when an individual can't or won't do the job
  • Understanding the key factors and then traps to avoid when managing can't or won't do situations
  • Practice effective strategies for managing can't or won't do scenarios
  • Dismissing employees - the last resort

Venue Acas Newcastle   Map (opens in new window)   Date 28/03/2019    Time 09:30 - 16:30   
Price £245.00 per person    Please note our training events are VAT exempt
To book now

* Max of 4 delegates per organisation. Please call Acas on 0300 123 1150 or email if numbers exceed this or for more details about the training session.