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An introduction to mediation

Sorry, there are no places available for this Workshop

Please contact Acas on 0300 123 1150 for information on future events


This introductory course will help you consider the implications for introducing mediation in your organisation. Delegates will leave with a clear understanding of what workplace mediation is and what it isn't, the principles of mediation, and how it can benefit your organisation or team.

Business need

Conflict at work is costly.  Disputes between colleagues, team, employees and their managers divert time and energy away from the business.  Where formal internal procedures are invoked or Employment Tribunal claims made, the cost can be even greater.  Mediation and mediation skills can help organisations deal with conflict more effectively and reduce some of those costs.  In this session you will learn more about: what mediation is, the mediation process, when mediation can be appropriate and how you can introduce mediation into your workplace.

All delegates will receive an electronic certificate of attendance for their participation in the training.

Suitable For

HR practitioners and anyone with an interest in looking at how their organisation might manage conflict more effectively.  The session will look at the role of the mediator and some of the skills involved but is not intended to equip delegates to act as mediators.


Our expert-led training sessions are designed to facilitate discussion and interaction. This event will cover:

  • Workplace conflict and the options for managing it
  • Understanding what mediation is
  • The benefits of mediation
  • When mediation may be appropriate
  • The mediation process
  • The key implications of introducing mediation into an organisation

Have a large group of staff to train?

To save you time and money, we can deliver bespoke training at your workplace. To find out more contact our Customer Services Team on 0300 123 1150 or complete our online enquiry form


We also offer free e-learning on a wide range of employment relations topics. It's a great way to develop, enhance and refresh your knowledge, providing you with the opportunity to work through theory, explore case studies and answer interactive questions.

Need more than training?

We recognise that every organisation is different. Our specialists can diagnose issues in your workplace and tailor practical solutions to address the challenges faced by you and your staff. To arrange a call or visit or to simply find out more, contact our Customer Services Team on 0300 123 1150 or complete our online enquiry form

Venue Euston Tower - 10:00   Map (opens in new window)   Date 07/10/2019    Time 10:00 - 13:00   
Price £110.00 per person    Please note our training events are VAT exempt