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Note to customers:

We’ve cancelled our imminent face-to-face training courses to help protect the health and safety of everyone during the coronavirus (COVID-19) pandemic. We’re currently reviewing future courses. If you have any questions about a training course you’ve booked, please email our Customer Services Team at

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CIWM Certificate in internal workplace mediation


Accredited workplace mediator training (5 days). Equipping and accrediting people as mediators in their workplace.

Business need

Differences between individuals at work can lead to lack of focus on the job, grievances, absences, loss of valuable employees and sometimes Employment Tribunal claims. The cost in terms of time, money and stress on managers and employees is considerable. Mediators work with those in conflict to help them find and agree their own solutions.

This training course is accredited by NCFE, a trusted and recognised awarding organisation, so the certificate gained meets a consistent standard. The training and delegate assessment are externally verified by NCFE and quality assured. Successful learners will be awarded the Acas Certificate in Internal Workplace Mediation.

Delegates are assessed through their performance in role play activity on the course and by their written responses to 6 questions based on the five units of the course. Responses must be sent to their tutor no later than 6 weeks after receiving the questions. Get more information on this course.

Suitable For

Managers at all levels, Human Resource professionals, In-company lawyers, employees, employee representatives and anyone interested in managing conflict more effectively in their workplace.

This course is not suitable for delegates who plan to work as freelance mediators outside of their own workplace.


This course provides training and accreditation for people to:

  • Become internal mediators in their workplace
  • Gain accreditation if they are already workplace mediators
  • Develop better conflict management and interpersonal skills for day to day relationship management
  • The course consists of 5 units and will take place over 5 days
  • The course covers the nature of workplace conflict, when workplace mediation is and is not appropriate, skills, strategies, behaviours and knowledge needed to be an effective workplace mediator as well as management and evaluation of the mediation process.

Have a large group of staff to train?
To save you time and money, we can deliver bespoke training at your workplace. To find out more contact our Customer Services Team on 0300 123 1150 or complete our online enquiry form

Want to introduce a mediation scheme?

The way in which mediation arrangements are introduced and embedded within an organisation is crucial to ensuring their effectiveness in resolving internal conflict. Our advisors can help you introduce a mediation scheme within your organisation. To find out more contact our Customer Services Team on 0300 123 1150 or complete our online enquiry form

We also offer free e-learning on a wide range of employment relations topics. It's a great way to develop, enhance and refresh your knowledge, providing you with the opportunity to work through theory, explore case studies and answer interactive questions.

Need more than training?
We recognise that every organisation is different. Our specialists can diagnose issues in your workplace and tailor practical solutions to address the challenges faced by you and your staff. To arrange a call or visit or to simply find out more, contact our Customer Services Team on 0300 123 1150 or complete our online enquiry form

This training event is nearly fully booked and has been taken offline to avoid overbooking. Please contact Acas on 0300 123 1150 about availability of places

Venue Acas Newcastle   Map (opens in new window)   Date 12/10/2020    Time 09:30 - 16:30   
Price £2055.00 per person    Please note our training events are VAT exempt