Website URL :

Note to customers:

We’ve cancelled our imminent face-to-face training courses to help protect the health and safety of everyone during the coronavirus (COVID-19) pandemic. We’re currently reviewing future courses. If you have any questions about a training course you’ve booked, please email our Customer Services Team at

You are here: 

Can't do or won't do


What happens when you have a member of staff who can't do the job, or won't?

It can be difficult to decide whether a person's poor performance should be handled as a conduct (won’t) or capability (can’t) issue.

This course will give you the knowledge, skills and confidence to manage these difficult situations effectively.

Business need

Employees have a contractual responsibility to achieve a satisfactory level of performance. What happens then, when you have a member of staff who can't do the job, or won't?

What about the employee who is making an effort but not achieving the required standard, and the employee who does not make enough effort? Or the individual who recognises the problem compared to the individual who does not agree on the problem? Then there’s the person on long-term sickness and the person with unauthorised absence.

Distinguishing between and managing can't do or won't do situations can be more complex and more difficult to deal with than cases of clear cut misconduct.

This practical and interactive event will help delegates identify can't do or won't do situations, understand key factors, traps to avoid and practice strategies to manage these effectively.

All delegates will receive an electronic certificate of attendance for their participation in the training.

Suitable For

MDs, board members, staff and line managers, supervisors, HR and personnel professionals, heads of department.


Our expert-led training sessions are designed to facilitate discussion and interaction. This event will cover:

  • Distinguishing between can't or won't - the legal perspective
  • Identifying when an individual can't or won't do the job
  • Understanding the key factors and then traps to avoid when managing can't or won't do situations
  • Practice effective strategies for managing can't or won't do scenarios
  • Dismissing employees - the last resort

Have a large group of staff to train?
To save you time and money, we can deliver bespoke training at your workplace. To find out more contact our Customer Services Team on 0300 123 1150 or complete our online enquiry form

We also offer free e-learning on a wide range of employment relations topics. It's a great way to develop, enhance and refresh your knowledge, providing you with the opportunity to work through theory, explore case studies and answer interactive questions.

Need more than training?
We recognise that every organisation is different. Our specialists can diagnose issues in your workplace and tailor practical solutions to address the challenges faced by you and your staff. To arrange a call or visit or to simply find out more, contact our Customer Services Team on 0300 123 1150 or complete our online enquiry form

Venue Acas Newcastle   Map (opens in new window)   Date 20/10/2020    Time 09:30 - 16:30   
Price £255.00 per person    Please note our training events are VAT exempt
To book now

* Max of 4 delegates per organisation. Please call Acas on 0300 123 1150 or email if numbers exceed this or for more details about the training session.