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Note to customers:

We’ve cancelled our imminent face-to-face training courses to help protect the health and safety of everyone during the coronavirus (COVID-19) pandemic. We’re currently reviewing future courses. If you have any questions about a training course you’ve booked, please email our Customer Services Team at

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Managing conflict


This training session will explore the causes and effects of conflict at both an individual and organisational level. We will provide insights into the different ways people react to conflict and how this can ultimately affect productivity.

The event will give delegates the skills, knowledge and confidence to identify issues earlier and to deal with conflict more effectively. The event is based on Acas’ unique experience in resolving conflict in the workplace and our insight into the behaviours that can often damage working relationships.

Business need

Dealing with conflict when it happens, and addressing the root causes of conflict at the earliest opportunity, can ultimately save you time and money. It can also help improve productivity levels in your teams and within your workplace as a whole. But what is the best approach to take? And where does the management role fit in?

This event will equip you with key skills that can help address the issues that can cause conflict in your workplace, reducing the need for more formal processes.

All delegates will receive an electronic certificate of attendance for their participation in the training.

Suitable For

Line Mangers, Team Leaders, Department Heads, HR Managers, Business owners, and anyone with management responsibility.


Our expert-led training sessions are designed to facilitate discussion and interaction. This event will cover:

  • Explore the causes and effects of workplace conflict
  • Explain the different reactions people have to conflict
  • Define the benefits of facing conflict early
  • Identify your own conflict management style
  • Provide techniques for managing conflict effectively
  • Identify the skills needed to manage conflict more effectively
  • Identify ways in which you can help others reduce future conflict
  • Explore ways of reviewing conflict management approaches

Have a large group of staff to train?
To save you time and money, we can deliver bespoke training at your workplace. To find out more contact our Customer Services Team on 0300 123 1150 or complete our online enquiry form


We also offer free e-learning on a wide range of employment relations topics. It's a great way to develop, enhance and refresh your knowledge, providing you with the opportunity to work through theory, explore case studies and answer interactive questions.

Need more than training?
We recognise that every organisation is different. Our specialists can diagnose issues in your workplace and tailor practical solutions to address the challenges faced by you and your staff. To arrange a call or visit or to simply find out more, contact our Customer Services Team on 0300 123 1150 or complete our online enquiry form

Venue Acas Newcastle   Map (opens in new window)   Date 08/10/2020    Time 09:30 - 16:30   
Price £255.00 per person    Please note our training events are VAT exempt
To book now

* Max of 4 delegates per organisation. Please call Acas on 0300 123 1150 or email if numbers exceed this or for more details about the training session.