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Note to customers:

Acas training courses are now being run remotely using Zoom. We have a range of management, employment law and HR training courses available. We can also provide remote training courses for your workplace if you need to train larger groups or teams. To let us know how we can help, call us on 0300 123 1150, Monday to Friday, 9am to 5pm. Or, fill in our enquiry form

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Managing conflict (England & Wales) - digital event


This digital event explores the reasons behind conflict in the workplace and the effects it can have on individuals and the business. It will provide you with the key skills that you need to address conflict in your workplace at an early stage.

The event will be delivered via Zoom, in two sessions, over two consecutive days. The duration of each session will be 3 hours.

The dates are:

  • Day 1 - 11th March 2021, 10am to 1pm
  • Day 2 - 12th March 2021, 10am to 1pm

Business need

Addressing the root cause of conflict at the earliest opportunity can reduce the need for more formal processes, saving the business time and money. It can also help improve productivity levels within your workplace. 

Delivered via Zoom this event will provide you with the skills, knowledge and confidence to identify and deal with conflict more effectively. It will also provide insights into the different ways people react to conflict and the impact it can have on the business.

The event is based on Acas’ unique experience of resolving workplace conflict and our insight into the behaviours that can often damage working relationships.


All delegates will receive an electronic certificate of attendance for their participation in the training.

Suitable For

Delegates from all sectors of industry including: managers, supervisors, team leaders, HR professionals, business owners, Trade Union representatives, employee representatives and individuals who wish to enhance their CPD.


Our expert-led training sessions are designed to facilitate discussion and interaction. This event will cover:

  • The cause and effect of workplace conflict
  • The different ways employees can react to conflict
  • The benefits of addressing conflict early
  • Identifying your own conflict management style
  • Skills and techniques for managing conflict effectively
  • How to help others avoid future conflict
  • Reviewing approaches to conflict management 
Have a large group of staff to train? 
To save you time and money, we can deliver bespoke training for your workplace. To find out more contact our Customer Services Team on 0300 123 1150 or complete our online enquiry form 

We also offer free e-learning on a wide range of employment relations topics. It's a great way to develop, enhance and refresh your knowledge, providing you with the opportunity to work through theory, explore case studies and answer interactive questions. 

Need more than training?
We recognise that every organisation is different. Our specialists can diagnose issues in your workplace and tailor practical solutions to address the challenges faced by you and your staff. To arrange a call or visit or to simply find out more, contact our Customer Services Team on 0300 123 1150 or complete our online enquiry form

This training event is nearly fully booked and has been taken offline to avoid overbooking. Please contact Acas on 0300 123 1150 about availability of places

Venue Delivered digitally via Zoom   Map (opens in new window)   Date 11/03/2021    Time 10:00 - 10:00   
Price £255.00 per person    Please note our training events are VAT exempt