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Note to customers:

Acas training courses are now being run remotely using Zoom. We have a range of management, employment law and HR training courses available. We can also provide remote training courses for your workplace if you need to train larger groups or teams. To let us know how we can help, call us on 0300 123 1150, Monday to Friday, 9am to 5pm. Or, fill in our enquiry form

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Managing the unmanageable - digital event


In the workplace, wherever there are people there can be challenging behaviours. Some are so extreme, that hoping they will just change is not an effective strategy. 

This 3 hour digital event looks at exceptionally testing and manipulative behaviours- that go beyond the plain difficult and will provide you with the skills and confidence to manage these effectively.

Business need

Behaviours that go unchallenged because they are difficult and excessive contribute to low morale, decreased performance and increased staff turnover. They also the risk of ending up at employment tribunal.

This event will help delegates identify challenging behaviour, recognise the impact on individuals and the business and discuss strategies to manage these effectively.


All delegates will receive an electronic certificate of attendance for their participation in the training.

Suitable For

Delegates from all sectors of industry including: managers, supervisors, team leaders, HR professionals, business owners, Trade Union representatives, employee representatives and individuals who wish to enhance their CPD.


 Our expert-led training sessions are designed to facilitate discussion and interaction. This digital event will cover:

  • Identifying challenging behaviours and key warning signs
  • Awareness of difficult personality types
  • The impact of challenging behaviour on individuals and the business
  • Understanding the key factors and avoid pitfalls when managing difficult personality types
  • Discussion on effective strategies to manage challenging behaviours

Have a large group of staff to train? 

To save you time and money, we can deliver bespoke training at your workplace. To find out more contact our Customer Services Team on 0300 123 1150 or complete our online enquiry form

We also offer free e-learning on a wide range of employment relations topics. It's a great way to develop, enhance and refresh your knowledge, providing you with the opportunity to work through theory, explore case studies and answer interactive questions.

Need more than training?
We recognise that every organisation is different. Our specialists can diagnose issues in your workplace and tailor practical solutions to address the challenges faced by you and your staff. To arrange a call or visit or to simply find out more, contact our Customer Services Team on 0300 123 1150 or complete our online enquiry form


Venue Delivered digitally via Zoom   Map (opens in new window)   Date 21/04/2021    Time 09:30 - 12:30   
Price £175.00 per person    Please note our training events are VAT exempt
To book now

* Max of 4 delegates per organisation. Please call Acas on 0300 123 1150 or email if numbers exceed this or for more details about the training session.