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Note to customers:

Acas training courses are now available in both face to face and digital formats. Call our Customer Services Team on 0300 123 1150, Monday to Friday, 9am to 5pm, for more information about our training or fill in our enquiry form. Delegates attending face to face events will receive Covid safety guidance following registration.

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Having difficult conversations (Scotland)


One of the most challenging parts of managing performance is initiating conversations around sensitive topics. 

This half day event will provide you with effective techniques to confidently conduct and manage difficult conversations with employees.

NB: This is a face-to-face training event, delivered in a venue that meets Government COVID-19 guidance. 


Business need

Tackling contentious issues in a balanced, calm and consistent way is a valued skill in all areas of life. In a workplace, these skills can help promote productivity, employee engagement and lead to an overall better managed workforce.

Managers who avoid difficult conversations risk undermining their own position and potentially losing credibility with employees.

This event will help you gain experience on how to plan and manage conversations around a range of uncomfortable subjects including personality clashes, discipline and dismissal.

NB: This is a face-to-face training event, delivered in a venue that meets Government COVID-19 guidance. Risks assessments are available to view in advance of the event. If you have any questions, please contact our Customer Services Team at or 0300 123 1150.

All delegates will receive an electronic certificate of attendance for their participation in the training.

Suitable For

Delegates from all sectors of industry including: managers, supervisors, team leaders, HR professionals, business owners, Trade Union representatives, employee representatives and individuals who wish to enhance their CPD.


Our expert-led training sessions are designed to facilitate discussion and interaction. This event will cover:

Facing the problem:

  • What is a difficult conversation? 
  • When should I speak to the employee? 

How to prepare and plan in advance:

  • Gathering information
  • Checking your policies 
  • Think about your approach and the outcome 

Communication skills and techniques:

  • Keeping in control 
  • Questioning and listening skills 
  • Body language and rapport 

Structuring the conversation:

  • Preparing your template 
  • Holding the conversation
  • Solutions, follow up action and support

Have a large group of staff to train? 
To save you time and money, we can deliver bespoke training for your workplace. To find out more contact our Customer Services Team on 0300 123 1150 or complete our online enquiry form. 

We also offer free e-learning on a wide range of employment relations topics. It's a great way to develop, enhance and refresh your knowledge, providing you with the opportunity to work through theory, explore case studies and answer interactive questions. 

Need more than training?
We recognise that every organisation is different. Our specialists can diagnose issues in your workplace and tailor practical solutions to address the challenges faced by you and your staff. To arrange a call or to simply find out more, contact our Customer Services Team on 0300 123 1150 or complete our online enquiry form.

Venue Acas   Map (opens in new window)   Date 16/11/2021    Time 10:00 - 13:00   
Price £175.00 per person    Please note our training events are VAT exempt
To book now

* Max of 4 delegates per organisation. Please call Acas on 0300 123 1150 or email if numbers exceed this or for more details about the training session.