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Note to customers:

Acas training courses are now available in both face to face and digital formats. Call our Customer Services Team on 0300 123 1150, Monday to Friday, 9am to 5pm, for more information about our training or fill in our enquiry form. Delegates attending face to face events will receive Covid safety guidance following registration.

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3 day workplace mediator training


This three day event provides you with mediation skills and techniques to effectively handle workplace relationship conflict.

The dates are:

  • Day 1 - 17th of May 2022, 09:30 - 16:00
  • Day 2 - 18th of May 2022, 09:30 - 16:00
  • Day 3 - 19th of May 2022, 09:30 - 16:00

Business need

Differences between individuals at work can lead to lack of focus on the job, grievances, absences, loss of valuable employees and potential Employment Tribunal claims. The cost, in terms of time, money and stress for managers and employees, is considerable.

Mediators work with those in conflict to help them find and agree their own solutions.

Suitable For

Delegates from all sectors:

  • first line managers, at all levels
  • human resource professionals
  • in-company lawyers
  • employee and trade union representatives, and
  • anyone interested in managing conflict more effectively in their workplace


Please note this is an intensive course and delegates will need to attend all three days.

The programme comprises; tutor led sessions, group exercises and role play. It will cover:

  • the nature of workplace conflict
  • when workplace mediation is and is not appropriate
  • the skills, strategies, behaviours and knowledge required to effectively mediate in workplace relationship conflict situations

Looking for more in depth, accredited, mediation training?

Our Certificate in Internal Workplace Mediation is an accredited five day training course which will equip and certify you to mediate within your own workplace.

Have a large group of staff to train?

To save you time and money, we can deliver bespoke training at your workplace. To find out more contact our Customer Services Team on 0300 123 1150 or complete our online enquiry form

Need more than training?

We recognise that every organisation is different. Our specialists can diagnose issues in your workplace and tailor practical solutions to address the challenges faced by you and your staff. To arrange a call or visit or to simply find out more, contact our Customer Services Team on 0300 123 1150 or complete our online enquiry form

Venue Mercure Southgate Hotel, Exeter   Map (opens in new window)   Date 17/05/2022    Time 09:30 - 16:00   
Price £765.00 per person    Please note our training events are VAT exempt
To book now

* Max of 4 delegates per organisation. Please call Acas on 0300 123 1150 or email if numbers exceed this or for more details about the training session.