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Acas training courses are now available in both face to face and digital formats. Call our Customer Services Team on 0300 123 1150, Monday to Friday, 9am to 5pm, for more information about our training or fill in our enquiry form. Delegates attending face to face events will receive Covid safety guidance following registration.

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Preventing, containing, and resolving conflict - digital event


With conflict costing just under £3,000 annually for each employee involved, it remains a significant burden to business, particularly smaller businesses. We will be sharing our expert knowledge to help you reduce that burden.  

Join Acas and guest speakers as we provide insights and practical suggestions on minimising the numbers of workplace disputes and reducing the financial, emotional and operational cost of workplace conflict.

Business need

Figures for the period 2020/21 show that demand for conflict resolution remained high during the pandemic. During this period:

  • 52% of ET cases listed unfair dismissal as the grounds for complaint, double the amount from 2018/19. 
  • Acas mediations were requested and delivered in volumes comparable to previous years, despite the disruption and impact from the pandemic.
  • Discipline, dismissal and grievance continued to be the topic generating most calls (31%) to the Acas helpline 

Taking early action to prevent conflict and having strategies in place to manage and resolve it at the earliest opportunity can ultimately save money and time, and promote better well-being and productivity. 

We will help you understand the role of the manager and the value of good communication, and explore how the different types of dispute resolution can help those in conflict.

This digital conference will examine the life cycle of conflict and look at the remedies available to employers and managers, and will include:

  • Preventing conflict - establishing good recruitment strategies and developing positive relationships at work.  We will cover the importance of good communication and why recruiting and developing line managers is so crucial.
  • Containing conflict - best practice approaches, the value of applying the Acas Code of Practice and informal resolution processes.
  • Resolving conflict - capitalising on the value of mediation and conciliation.

This event will be delivered digitally via Zoom. There will be the opportunity for delegates to ask questions.

Suitable For

Delegates from all sectors of industry including: managers, supervisors, team leaders, HR professionals, business owners, Trade Union representatives, employee representatives and individuals who wish to enhance their CPD.


Acas London advisers will be joined by the Acas Chair and guest speakers:

  • Keynote: Clare Chapman, Acas Chair 
    Clare took up the post of Acas Chair in July 2020. Clare is also a Non-Executive Director at M&G Investments and the Weir Group and is Co-Chair of The Purposeful Company. Clare previously served as Group People Director at BT Group and before that, Director General of Workforce at the Department of Health.
  • Martin McTague is National Vice Chair of the FSB (Federation of Small Businesses). Martin started his own business 28 years ago and now currently owns and manages three businesses - offering public policy, engineering and IT consultancy services. Martin has served as a volunteer with FSB for 15 years, in a variety of roles and, as National Vice Chair (Policy and Advocacy) represents the FSB and its members at the most senior levels.
  • Professor Peter Urwin has over 15 years’ experience leading large-scale studies for government departments including HMRC, DfE, DWP, BIS (now BEIS) and the MoD. He was commissioned by the MoJ to lead the study of Judicial Mediation in Employment Tribunals. Peter is Principal Investigator for the ESRC Skilled Managers, Productive Workplaces study; he has worked on research that captures the economic impact of Acas and most recently, with Richard Saundry, produced The Cost of Workplace Conflict.
  • Professor Richard Saundry is a Principal Research Fellow at the University of Westminster having previously held posts at the Universities of Leeds, Sheffield, Central Lancashire and Plymouth. He is the UK’s leading academic authority on the management of discipline, grievance and workplace conflict.  He has held a number of research grants and is currently working on a major project funded by the Economic and Social Research Council (ESRC) investigating the link between conflict competence, employee engagement and productivity.
  • Q&A We will discuss the questions raised during the event and reiterate key points raised from speakers.

Venue Delivered digitally via Zoom   Map (opens in new window)   Date 09/02/2022    Time 09:30 - 13:00   
Price £110.00 per person    Please note our training events are VAT exempt
To book now

* Max of 4 delegates per organisation. Please call Acas on 0300 123 1150 or email if numbers exceed this or for more details about the training session.