Our expert-led training sessions are designed to facilitate discussion and interaction. This event will cover:
Facing the problem:
- What is a difficult conversation?
- When should I speak to the employee?
How to prepare and plan in advance:
- Gathering information
- Checking your policies
- Think about your approach and the outcome
Communication skills and techniques:
- Keeping in control
- Questioning and listening skills
- Body language and rapport
Structuring the conversation:
- Preparing your template
- Holding the conversation
- Solutions, follow up action and support
Have a large group of staff to train?
To save you time and money, we can deliver bespoke training at your workplace. To find out more contact our Customer Services Team on 0300 123 1150 or complete our online enquiry form
e-learning
We also offer free e-learning on a wide range of employment relations topics including managing people. Giving you the opportunity to work through theory, explore case studies and answer interactive questions. It's a great way to develop, enhance and refresh your knowledge.
Need more than training?
We recognise that every organisation is different. Our specialists can diagnose issues in your workplace and tailor practical solutions to address the challenges faced by you and your staff. To arrange a call or visit or to simply find out more, contact our Customer Services Team on 0300 123 1150 or complete our online enquiry form