Having difficult conversations

Overview

One of the most challenging parts of managing performance is initiating conversations around sensitive topics.

This full day event will give you practical and effective techniques to confidently conduct and manage difficult conversations with staff.

Business need

Tackling contentious issues in a balanced, calm and consistent way is a valued skill in all areas of life. In a workplace context these skills can help promote productivity, employee engagement and lead to an overall better managed workforce.

Managers who avoid difficult conversations risk undermining their own position and potentially losing credibility with staff.

Immerse yourself in a safe role-play environment where you will gain hands on experience of how to manage discussion around a range of uncomfortable subjects including personality clashes, discipline and dismissal.

This event will also cover ways to address sensitive subject matters like bullying, emotional issues, resistance to criticism and poor performance.

All delegates will receive an electronic certificate of attendance for their participation in the training.

Suitable For

Delegates from all sectors of industry including: managers, supervisors, team leaders, HR professionals, business owners, Trade Union representatives, employee representatives and individuals who wish enhance their CPD.

NB: This event will give delegates practical experience and attendees should be prepared to engage in role play exercises.

Programme

Our expert-led training sessions are designed to facilitate discussion and interaction. This event will cover:

     Facing the problem:

• What is a difficult conversation?
• When should I speak to the employee?

     How to prepare and plan in advance:

• Gathering information
• Checking your policies
• Think about your approach and the outcome

     Communication skills and techniques:

• Keeping in control
• Questioning and listening skills
• Body language and rapport

     Structuring the conversation:

• Preparing your template
• Holding the conversation
• Solutions, follow up action and support

Have a large group of staff to train?

To save you time and money, we can deliver bespoke training at your workplace. To find out more contact our Customer Services Team on 0300 123 1150 or complete our online enquiry form

e-learning

We also offer free e-learning on a wide range of employment relations topics including managing people. Giving you the opportunity to work through theory, explore case studies and answer interactive questions. It's a great way to develop, enhance and refresh your knowledge.

Need more than training?

We recognise that every organisation is different. Our specialists can diagnose issues in your workplace and tailor practical solutions to address the challenges faced by you and your staff. To arrange a call or visit or to simply find out more, contact our Customer Services Team on 0300 123 1150 or complete our online enquiry form