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Note to customers:

Acas training courses are now available in both face to face and digital formats. Call our Customer Services Team on 0300 123 1150, Monday to Friday, 9am to 5pm, for more information about our training or fill in our enquiry form. Delegates attending face to face events will receive Covid safety guidance following registration.

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Having difficult conversations - digital event


One of the most challenging aspects of managing performance is initiating conversations around sensitive topics.

This 3-hour digital event will give you an overview of effective techniques for managing difficult conversations with employees with confidence.

Business need

Tackling contentious issues in a balanced, calm and consistent way is a valued skill in all areas of life. In a workplace these skills can help promote productivity and employee engagement.

Managers who avoid difficult conversations risk undermining their own position and potentially losing credibility with staff.

Delivered via Zoom, this 3 hour event will provide you with ways to handle conversations on uncomfortable and sensitive topics including: personality clashes; discipline and grievance; bullying; resistance to criticism and poor performance.

All delegates will receive an electronic certificate of attendance for their participation in the training.

Suitable For

Delegates from all sectors of industry including: managers, supervisors, team leaders, HR professionals, business owners, Trade Union representatives, employee representatives and individuals who wish to enhance their CPD.


Our expert-led training sessions are designed to facilitate discussion and interaction. This event will cover:
  • What is a difficult conversation?
  • When to speak to the employee
  • How to plan and prepare for the conversation
  • Communication skills and techniques
  • Structuring the conversation
  • Solutions, follow up action and support

Have a large group of staff to train? 
To save you time and money, we can deliver bespoke training at your workplace. To find out more contact our Customer Services Team on 0300 123 1150 or complete our online enquiry form 

We also offer free e-learning on a wide range of employment relations topics. It's a great way to develop, enhance and refresh your knowledge, providing you with the opportunity to work through theory, explore case studies and answer interactive questions. 

Need more than training?
We recognise that every organisation is different. Our specialists can diagnose issues in your workplace and tailor practical solutions to address the challenges faced by you and your staff. To arrange a call or visit or to simply find out more, contact our Customer Services Team on 0300 123 1150 or complete our online enquiry form.

Venue Delivered digitally via Zoom   Map (opens in new window)   Date 27/10/2022    Time 13:30 - 16:30   
Price £185.00 per person    Please note our training events are VAT exempt
To book now

* Max of 4 delegates per organisation. Please call Acas on 0300 123 1150 or email if numbers exceed this or for more details about the training session.