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Note to customers:

Acas training courses are now available in both face to face and digital formats. Call our Customer Services Team on 0300 123 1150, Monday to Friday, 9am to 5pm, for more information about our training or fill in our enquiry form. Delegates attending face to face events will receive Covid safety guidance following registration.

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Mock mediation - digital event


This interactive and informative digital event will give you the opportunity, within a safe environment, to experience how mediation works and the positive outcomes an effective mediation process can achieve.  

Business need

Workplace conflict can often be disruptive and stressful for all concerned. Most conflicts at work can be resolved informally, however there are instances when further intervention may be necessary. 

Mediation is the most common form of dispute resolution.  When used properly, it can resolve conflict quickly and produce significant benefits for the business.

Delivered via Zoom, this 3 hour event will help you understand what mediation is, how it works and when it is appropriate to use. In response to the current pandemic, it will also consider ways in which mediation can be provided remotely. 

Our experienced mediators will demonstrate what mediation looks like in practice, by taking you, step by step, through each stage of the process. 

The event is based on a real-life scenario concerning a dispute between a manager and a team member, whose relationship has deteriorated, in part, as a result of COVID-19 related workplace issues. Delegates will have the opportunity to put questions to the mediator throughout.

Suitable For

Delegates from all sectors of industry including: managers, supervisors, team leaders, HR professionals, business owners, Trade Union representatives, employee representatives and individuals who wish to enhance their CPD.


Our sessions have been designed to facilitate discussion and interaction. This event will cover:

  • The Mediation process 
  • Mediation in practice
  • The benefits of mediation 
  • When mediation is appropriate

Venue Delivered digitally via Zoom   Map (opens in new window)   Date 13/10/2022    Time 09:30 - 12:30   
Price £115.00 per person    Please note our training events are VAT exempt
To book now

* Max of 4 delegates per organisation. Please call Acas on 0300 123 1150 or email if numbers exceed this or for more details about the training session.