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Note to customers:

Acas training courses are now available in both face to face and digital formats. Call our Customer Services Team on 0300 123 1150, Monday to Friday, 9am to 5pm, for more information about our training or fill in our enquiry form. Delegates attending face to face events will receive Covid safety guidance following registration.

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Mediation skills for managers - digital event


This digital event will provide you with the skills and knowledge required to effectively mediate disputes, leading to sustainable solutions to conflict within your workplace.

The event will be delivered via Zoom, in two sessions, over two consecutive days. The duration of each session will be 3 hours.

The dates are:

  • Day 1 - 12th of October 2022, 09:30 - 12:30
  • Day 2 - 13th of October 2022, 09:30 - 12:30

Business need

Conflict at work can be stressful, time consuming and disruptive for all concerned. Dealing with conflict when it arises and addressing the root causes of conflict at the earliest opportunity, can ultimately save you time and money. 

Mediation involves working with those in conflict to help them explore the issues and agree their own solutions.

Delivered via Zoom this event will provide you with a in depth understanding of the mediation process. You will have the opportunity to practise your mediation skills, enabling you to confidently manage difficult situations in your workplace.

All delegates will receive an electronic certificate of attendance for their participation in the training.

Suitable For

Delegates from all sectors of industry including: managers, supervisors, team leaders, HR professionals, business owners, Trade Union representatives, employee representatives and individuals who wish to enhance their CPD.


Our expert-led training sessions are designed to facilitate discussion and interaction. This event will cover:

  • Discuss how mediation skills can help you achieve a better outcome from conflict situations
  • Understand the principles of mediation and how the process works
  • Identify useful strategies for building solutions
  • Practise these new skills and approaches

Have a large group of staff to train? 
To save you time and money, we can deliver bespoke training at your workplace. To find out more contact our Customer Services Team on 0300 123 1150 or complete our online enquiry form 

We also offer free e-learning on a wide range of employment relations topics. It's a great way to develop, enhance and refresh your knowledge, providing you with the opportunity to work through theory, explore case studies and answer interactive questions. 

Need more than training?
We recognise that every organisation is different. Our specialists can diagnose issues in your workplace and tailor practical solutions to address the challenges faced by you and your staff. To arrange a call or visit or to simply find out more, contact our Customer Services Team on 0300 123 1150 or complete our online enquiry form.

This training event is nearly fully booked and has been taken offline to avoid overbooking. Please contact Acas on 0300 123 1150 about availability of places

Venue Delivered digitally via Zoom   Map (opens in new window)   Date 12/10/2022    Time 09:30 - 12:30   
Price £270.00 per person    Please note our training events are VAT exempt