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Note to customers:

Acas training courses are now available in both face to face and digital formats. Call our Customer Services Team on 0300 123 1150, Monday to Friday, 9am to 5pm, for more information about our training or fill in our enquiry form. Delegates attending face to face events will receive Covid safety guidance following registration.

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Managing the unmanageable (Scotland) - digital event


In the workplace, wherever there are people there can be challenging behaviours. Extreme behaviours need to be managed; simply hoping for change is not an effective strategy. This digital event will give you the skills and confidence you need to address difficult behaviours.

The event will be delivered via Zoom, in two sessions, over two consecutive days. The duration of each session will be 3 hours.

The dates are:

  • Day 1 - 10th of November 2022, 09:30 - 12:30
    Day 2 - 11th of November 2022, 09:30 - 12:30

Business need

Failing to challenge behaviours that are difficult, excessive and persistent can contribute to poor morale in the workplace, impact on staff performance and increase staff turnover. Employers also run the risk of ending up at employment tribunal.

Delivered via Zoom, this interactive event will help you to identify extremely challenging behaviour and recognise the negative impact this can have on employees and the business. 

We will identify the skills to manage these behaviours and give you the opportunity to practice effective strategies. This will include the use of role-play.

All delegates will receive an electronic certificate of attendance for their participation in the training.

Suitable For

Delegates from all sectors of industry including: managers, supervisors, team leaders, HR professionals, business owners, Trade Union representatives, employee representatives and individuals who wish to enhance their CPD.


Our expert-led training sessions are designed to facilitate discussion and interaction. This event will cover:

  • Identifying extremely challenging behaviours
  • The impact of extremely challenging behaviour on individuals and the organisation
  • Difficult personality types
  • The key factors and the traps to avoid when managing difficult personality types
  • Effective strategies to manage extremely challenging behaviours
Have a large group of staff to train? 

To save you time and money, we can deliver bespoke training at your workplace. To find out more contact our Customer Services Team on 0300 123 1150 or complete our online enquiry form


We also offer free e-learning on a wide range of employment relations topics including contracts and written statements. Giving you the opportunity to work through theory, explore case studies and answer interactive questions. It's a great way to develop, enhance and refresh your knowledge.

Need more than training? 
We recognise that every organisation is different. Our specialists can diagnose issues in your workplace and tailor practical solutions to address the challenges faced by you and your staff. To arrange a call or visit or to simply find out more, contact our Customer Services Team on 0300 123 1150 or complete our online enquiry form.

Venue Delivered digitally via Zoom   Map (opens in new window)   Date 10/11/2022    Time 09:30 - 12:30   
Price £270.00 per person    Please note our training events are VAT exempt
To book now

* Max of 4 delegates per organisation. Please call Acas on 0300 123 1150 or email if numbers exceed this or for more details about the training session.