Venue:
Delivered digitally via Zoom
Map (opens in new window): Date:
09/05/2024: Time:
09:30 - 16:00: Price:
£295.00 per person

To book now please select how many people will be attending:

* Max of 4 delegates per organisation. Please call Acas on 0300 123 1150 or email events@acas.org.uk if numbers exceed this or for more details about the training session.

Managing the 'unmanageable' - digital event

How to effectively identify and address challenging workplace behaviours

This interactive event will provide you with the essential insights, tools and skills needed to confidently identify and address challenging, hostile or confrontational behaviour.

It will help you understand the impact extreme behaviours can have on your business and detail the most effective strategies you can adopt to manage and help change extreme behaviour.

Note: This session is designed to help delegates manage extreme behaviour, rather than addressing general workplace performance management.

Who is this best suited to?

Delegates from all sectors of work, including:

line managers, supervisors and team leaders
HR professionals
business owners
Trade Union/employee representatives
individuals who wish to further their professional development

What will I learn from this training?

How to identify extremely challenging behaviours and recognising their impact on individuals and your business
Understanding how difficult behaviours can develop and how personality traits can influence behaviour
Indicators of extremely challenging behaviour
Practical advice and effective strategies to manage these behaviours confidently
The opportunity to prepare for a challenging conversation and practice your skills
An understanding of what is and isn’t effective when managing extreme behaviours’

Key course information

Delivered digitally via Zoom
Full day session
Interactive event with opportunity to practice effective strategies for managing challenging behaviours
Delegates will receive an electronic certificate of attendance

Run this training for your organisation

This course can also be provided in-house. We can also tailor the programme to suit your precise organisation needs. To speak to our customer services team about your requirements call 0300 123 1150 or complete our online enquiry form.

Does your organisation need more than training?

Our specialists can diagnose issues in your workplace and tailor practical solutions to address the challenges faced by you and your staff. To find out more, contact our Customer Services Team on 0300 123 1150 or complete our online enquiry form.

We also offer free e-learning on a wide range of employment relations topics. It's a great way to develop, enhance and refresh knowledge, providing an opportunity to work through theory, explore case studies and answer interactive questions.