Delivered digitally via Zoom  
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09:30 - 16:30
£2350.00 per person
Our training events are VAT exempt

Certificate in internal workplace mediation (CIWM)

Sorry, there are no places available for this Workshop

Please contact Acas on 0300 123 1150 for information on future events


This course provides training and accreditation for you to:

  • Become an internal mediator in your workplace
  • Gain accreditation if you are already a workplace mediator 
  • Develop better conflict management and interpersonal skills for day to day relationship management 

The course consists of 5 units and will take place over 5 days.
The training runs from 09:30 - 16:30 each day and the dates are:

  • Week One: 8th & 9th October 2024
  • Week Two: 15th, 16th & 17th October 2024

Business Need

Differences between individuals at work can lead to lack of focus on the job, grievances, absences, loss of valuable employees and sometimes Employment Tribunal claims. The cost in terms of time, money and stress on managers and employees is considerable. Mediators work with those in conflict to help them find and agree their own solutions.

Delivered via Zoom, this training course is accredited by NCFE, a trusted and recognised awarding organisation, so the certificate gained meets a consistent standard. The training and delegate assessment are externally verified by NCFE and quality assured. Successful delegates will be awarded the Acas Certificate in Internal Workplace Mediation.

Suitable For

Managers at all levels, Human Resource professionals, In-company lawyers, employees, employee representatives, Trade Union representatives and anyone interested in managing conflict more effectively in their workplace.

N.B. This course is not suitable for delegates who plan to work as freelance mediators outside of their own workplace.


Our expert-led training sessions are designed to facilitate discussion and interaction. This event will cover:

The course includes the nature of workplace conflict, when workplace mediation is and is not appropriate, skills, strategies, behaviours and knowledge needed to be an effective workplace mediator as well as management and evaluation of the mediation process.

Delegates are assessed through their performance in role play activity and by their written responses to 5 questions based on the five units of the course. Responses must be sent to their tutor no later than 8 weeks after receiving the questions.

Get more information on this course.

Have a large group of staff to train? 
To save you time and money, we can deliver bespoke training at your workplace. To find out more contact our Customer Services Team on 0300 123 1150 or complete our online enquiry form 

We also offer free e-learning on a wide range of employment relations topics. It's a great way to develop, enhance and refresh your knowledge, providing you with the opportunity to work through theory, explore case studies and answer interactive questions. 

Need more than training?
We recognise that every organisation is different. Our specialists can diagnose issues in your workplace and tailor practical solutions to address the challenges faced by you and your staff. To arrange a call or visit or to simply find out more, contact our Customer Services Team on 0300 123 1150 or complete our online enquiry form.