ACAS North West
Map (opens in new window)
09:30 - 16:00

£325.00 per person
Our training events are VAT exempt
To book now

* Max of 4 delegates per organisation. Please call Acas on 0300 123 1150 or email if numbers exceed this or for more details about the training session.

Having difficult conversations

Practical guidance, with role play activities, on how to handle difficult conversations with employees

One of the most challenging parts of managing performance is initiating conversations around sensitive topics.  Managers who avoid difficult conversations risk undermining their own position and potentially losing credibility with staff.

Addressing sensitive and emotive issues, such as bullying and poor performance, in a balanced, calm and consistent way is a valued skill. Utilising this skill in the workplace can help promote productivity, employee engagement and lead to an overall better managed workforce.

This event will provide you with practical and effective techniques to confidently plan and conduct difficult conversations with staff. 

You will also have opportunity to immerse yourself, within a safe role-play environment, to gain hands on experience of how to manage discussion around a range of uncomfortable subjects, including personality clashes, discipline and dismissal.

Who is this best suited to?

Delegates from all sectors of work, including: 

  • line managers, supervisors and team leaders
  • HR professionals
  • business owners
  • Trade Union/employee representatives
  • individuals who wish to further their professional development

What will I learn from this training?

 Facing the problem:

  • What is a difficult conversation?
  • When should I speak to the employee

How to prepare and plan in advance:

  • Gathering information
  • Checking your policies
  • Think about your approach and the outcome

 Communication skills and techniques:

  • Keeping in control
  • Questioning and listening skills
  • Body language and rapport

Structuring the conversation:

  • Preparing your template
  • Holding the conversation
  • Solutions, follow up action and support

Key course information

  • Delivered in person
  • Full day session 
  • Includes role-play activities
  • Delegates will receive an electronic certificate of attendance

Run this training for your organisation

This course can also be provided in-house. We can also tailor the programme to suit your precise organisation needs. To speak to our customer services team about your requirements call 0300 123 1150 or complete our online enquiry form.

Does your organisation need more than training?

Our specialists can diagnose issues in your workplace and tailor practical solutions to address the challenges faced by you and your staff. To find out more, contact our Customer Services Team on 0300 123 1150 or complete our online enquiry form.

We also offer free e-learning on a wide range of employment relations topics. It's a great way to develop, enhance and refresh knowledge, providing an opportunity to work through theory, explore case studies and answer interactive questions.