Delivered digitally via zoom (conferences only)
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09:30 - 12:30

£125.00 per person
Our training events are VAT exempt
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* Max of 4 delegates per organisation. Please call Acas on 0300 123 1150 or email if numbers exceed this or for more details about the training session.

Resolving workplace conflict: A masterclass


Workplace disputes can happen in any employment relationship. It can impact employee morale, motivation and productivity and lead to an increase in absence and staff turnover. 

This conference brings together Acas experts with leading guest speakers to examine the psychology and drivers of conflict, conflict resolution coaching, ongoing developments in mediation, and the impact of resolving workplace conflict.

You will learn about mediation and conflict resolution coaching and how it works to resolve conflict quickly and effectively with tangible business benefits.

Business Need

Acas Research conducted in 2021 found that workplace conflict costs UK businesses approximately £28.5 billion per year - the equivalent of more than £1,000 per employee.
Adopting early and effective dispute resolution measures can reduce these costs and have a positive impact in terms of productivity, working relationships and the wellbeing of employees.
When introduced correctly, mediation and conflict resolution coaching is a quicker and more cost-effective approach to rebuilding employee relations than formal discipline and grievance procedures. 

With mediation and conflict resolution experts, employer case studies and the latest research, we will explore different strategies to help you understand and resolve conflict within your organisation.

Attend this event to get important advice as well as practical tips and takeaways to use in your workplace. 


Suitable For

Whether you’re from a public, private or third sector organisation, multinational corporation or SME, this special conference offers practical advice and invaluable employment relations insights.

Essential for anyone who is responsible for; managing people, delivering high performance results, working in HR, finance, employment relations or acts in a representative capacity. This includes:

HR and Finance directors, managers, supervisors, team leaders, HR professionals, business owners, Trade Union representatives, employee representatives and individuals who wish to enhance their CPD.


  • Keynote -Kate Nowicki - Director of Dispute Resolution, Acas

    An introduction to workplace conflict and Early Conciliation-The Acas perspective. 

  • Francoise Woolley - Senior Business Advisor, Acas

 The psychology of conflict and conflict drivers. 

  • Dionne Dury - Chair of Civil Mediation Council

 The role and process of mediation in resolving conflict.

  • Alison Love -Managing Director, Resolution at Work

Employer case study; Upskilling Managers and HR via conflict resolution coaching. 

  • Panel Q&A - Your opportunity to ask questions