ACAS North West
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09:30 - 16:00

£325.00 per person
Our training events are VAT exempt
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* Max of 4 delegates per organisation. Please call Acas on 0300 123 1150 or email if numbers exceed this or for more details about the training session.

Mediation skills for managers (face-to-face)

Understanding the mediation process and how to effectively manage conflict in the workplace

Conflict at work can be stressful, time consuming and disruptive for all concerned. 

When used properly, mediation is an effective method of early dispute resolution, with significant business benefits, including improved employee engagement, staff retention and productivity.

This event will provide you with the skills and understanding to manage conflict better and find lasting solutions for your workplace.

Who is this best suited to?

Delegates from all sectors of work, including: 

  • line managers, supervisors and team leaders
  • HR professionals
  • business owners
  • Trade Union/employee representatives
  • individuals who wish to further their professional development

What will I learn from this training?

  • How mediation skills can help you achieve a better outcome from conflict situations
  • The principles of mediation and how the process works
  • Useful strategies for building solutions
  • Putting your new skills and approaches into practice

Key course information

  • Delivered in person.
  • Full day session.
  • Highly interactive session to help with retention and application of learning.
  • You will have the opportunity to practise your mediation skills, enabling you to confidently manage difficult situations in your workplace.
  • Delegates will receive an electronic certificate of attendance.
  • NB: This training is not accredited. For accredited mediation training, please see our CIWM course.

Run this training for your organisation

This course can also be provided in-house. We can also tailor the programme to suit your precise organisation needs. To speak to our customer services team about your requirements call 0300 123 1150 or complete our online enquiry form.

Does your organisation need more than training?

Our specialists can diagnose issues in your workplace and tailor practical solutions to address the challenges faced by you and your staff. To find out more, contact our Customer Services Team on 0300 123 1150 or complete our online enquiry form.

We also offer free e-learning on a wide range of employment relations topics. It's a great way to develop, enhance and refresh knowledge, providing an opportunity to work through theory, explore case studies and answer interactive questions.