Having difficult conversations

Practical guidance on how to handle difficult conversations with employees

One of the most challenging parts of managing people is initiating conversations around sensitive or emotionally charged topics.  Managers who avoid these conversations risk undermining their own position and potentially losing credibility with staff.

Addressing sensitive and emotive issues, such as bullying and poor performance, in a balanced, calm, and consistent way is a valued skill. Utilising this skill in the workplace can help promote productivity, employee engagement and lead to an overall better managed workforce.

This event will provide you with effective techniques to enable you to confidently handle difficult conversations with employees.

Who is this best suited to?

Delegates from all sectors of work, including: 

• line managers, supervisors and team leaders
• HR professionals
• business owners
• Trade Union/employee representatives
• individuals who wish to further their professional development

What will I learn from this training?

• What is a difficult conversation?
• Communication skills and questioning techniques
• Structuring the conversation
• How to plan and prepare for the discussion
• Solutions, follow up action and support
• Putting the skills into practice

Key course information

• Instructor led training
• Delivered digitally via Zoom
• Full day session 
• Interactive group exercises and practical case studies
• Delegates will receive an electronic certificate of attendance

Run this training for your organisation

This course can also be provided in-house. We can also tailor the programme to suit your precise organisation needs. To speak to our customer services team about your requirements call 0300 123 1150 or complete our online enquiry form.

Does your organisation need more than training?

Our specialists can diagnose issues in your workplace and tailor practical solutions to address the challenges faced by you and your staff. To find out more, contact our Customer Services Team on 0300 123 1150 or complete our online enquiry form.

We also offer free e-learning on a wide range of employment relations topics. It's a great way to develop, enhance and refresh knowledge, providing an opportunity to work through theory, explore case studies and answer interactive questions.