Venue:
Delivered digitally via Zoom
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Date:
28/05/2025
Time:
09:30 - 16:00
Price:
£270.00 per person
Our training events are VAT exempt
To book now



* Max of 4 delegates per organisation. Please call Acas on 0300 123 1150 or email events@acas.org.uk if numbers exceed this or for more details about the training session.

Mediation Skills for Managers


Level – Skilled - for an in-depth understanding of a topic. Aimed at people with good knowledge or experience

Conflict at work can be stressful, time consuming and disruptive for all concerned. Sometimes problems between employees can seem difficult to overcome.

Mediation is an effective way to resolve disputes. When  used properly and at an early stage, it can help improve: 

  • working relationships between employees
  • employee engagement and team dynamics
  • employee retention

This training will introduce you to mediation and practical skills you can develop and use within your role. 

This will help you be seen as a better people manager and someone people can approach to help resolve issues at work.

Who is this best suited to?

Anyone who needs to manage conflict at work. No previous experience is necessary.

This training would be especially suitable for:

  • HR professionals
  • managers at all levels
  • business owners

What will I learn from this training?

  • how mediation can achieve better outcomes in conflict situations   
  • the principles of mediation
  • how the mediation process works
  • strategies for building solutions
  • putting skills into practice
By the end of this training, attendees will be able to:
  • recognise the causes and effects of conflict at work
  • recognise the benefits of mediation
  • identify when mediation may or may not be suitable
  • apply a 5-step model of mediation in their organisation 
  • explain the benefits of mediation to others

Key course information

Trainer led – online via Zoom

Duration - 6 hours/full day

The training session will include:

  • case studies
  • role-plays
  • polls/quizzes
  • group discussion   

Attendees will also receive:

  • a digital certificate
  • a handout containing useful links
  • a copy of the PowerPoint slides

We aim to make our training accessible for everyone. If you have specific accessibility needs, please let us know on your sign-up form.

Closed captions can be turned on for all our sessions run on Zoom.

Run this training for your organisation

This course can also be provided in-house. We can also tailor the programme to suit your precise organisation needs. To speak to our customer services team about your requirements call 0300 123 1150 or complete our online enquiry form.

Does your organisation need more than training?

Our specialists can diagnose issues in your workplace and tailor practical solutions to address the challenges faced by you and your staff. To find out more, contact our Customer Services Team on 0300 123 1150 or complete our online enquiry form.

We also offer free e-learning on a wide range of employment relations topics. It's a great way to develop, enhance and refresh knowledge, providing an opportunity to work through theory, explore case studies and answer interactive questions.