Certificate in Workplace Mediation (face to face)

Level – Accredited - attendees who successfully complete accredited courses will attain nationally recognised certification

Conflict at work can be disruptive, time consuming and costly.

Mediation is a proven and effective way of resolving differences between employees and rebuilding working relationships.

Mediation can:

• allow each person to air their issues in a safe environment
• identify areas of common ground
• help create acceptable solutions for both sides

Organisations with people trained in mediation can benefit from:

• reduced levels of conflict
• better teamworking
• reduced grievances, absences and turnover

This training will help you gain the skills, techniques and confidence to become an effective mediator in your workplace. 

You will gain a recognised mediation accreditation upon successful completion of the course.

Acas is the recognised authority in dispute resolution. You will learn directly from our mediation experts, who have extensive personal experience in resolving conflict at work.

This training course is accredited by NCFE, a trusted and recognised awarding organisation. NCFE verifies and quality assures the assessments. An assessment in your learning will be included as part of the process.

Who is this best suited to?

Anyone interested in managing conflict in their organisation.
This event would be especially suitable for:

• HR professionals
• managers
• team leaders

This course is not suitable for attendees who want to work as freelance mediators outside the organisation they work in.

What will I learn from this training?

• the nature of conflict at work
• when workplace mediation is and is not appropriate
• the process of mediation and its limitations
• preparing for mediation
• building and writing a mediation agreement
• management and evaluation of the mediation process
• strategies and behaviours needed to be an effective workplace mediator: 
  • reframing emotional statements to move participants towards resolution
  • building rapport
  • displaying empathy whilst maintaining impartiality
  • identifying underlying interests of participants and how this affects their positions
  • managing objections to mediation and other concerns
  • identifying discrimination or bias and taking action to address it
  • exploring your own bias and how this can impact

By the end of this training, attendees will be able to:

• explain the mediation model
• conduct an effective individual mediation session
• demonstrate techniques to find out the cause of conflict
• discuss options impartially with people involved in mediation
• evaluate their own and others’ performance

Key course information

Trainer led – face to face

Duration -5 days

The training runs from 09:30 - 16:30 each day and the dates are:

• Week One: 10th, 11th & 12th December 2025
• Week Two: 17th & 18th December 2025

The training session will include:

• a written assessment of 5 questions which must be sent to the tutor within 8 weeks 
• group discussion
• role-plays
• practical assessment

Attendees will also receive:

• accreditation 
• a digital certificate
• a handout containing useful links
• a copy of the PowerPoint slides  

We aim to make our training accessible for everyone. If you have specific accessibility needs, please let us know on your sign-up form.

Run this training for your organisation

This course can also be provided in-house. We can also tailor the programme to suit your precise organisation needs. To speak to our customer services team about your requirements call 0300 123 1150 or complete our online enquiry form.

Does your organisation need more than training?

Our specialists can diagnose issues in your workplace and tailor practical solutions to address the challenges faced by you and your staff. To find out more, contact our Customer Services Team on 0300 123 1150 or complete our online enquiry form.

We also offer free e-learning on a wide range of employment relations topics. It's a great way to develop, enhance and refresh knowledge, providing an opportunity to work through theory, explore case studies and answer interactive questions.