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Venue:
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Delivered digitally via zoom (conferences only)
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Map (opens in new window)
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Date:
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15/07/2025
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Time:
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09:30 - 12:30
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Price:
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£170.00 per person
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Our training events are VAT exempt
To book now
* Max of 4 delegates per organisation. Please call Acas
on
0300 123 1150
or email
events@acas.org.uk
if numbers exceed this or for more details about the training session.
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Resolving workplace conflict: a masterclass
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Overview
Workplace disputes can happen in any employment relationship. It can impact employee morale, motivation and productivity and lead to an increase in absence and staff turnover.
This conference brings together Acas experts with leading guest speakers to examine the cost of conflict and how to avoid it, key considerations during Trade Union negotiations, and how to rebuild relationships damaged by conflict, including the use of mediation.
Business Need
Acas Research conducted in 2021 found that workplace conflict costs UK businesses approximately £28.5 billion per year - the equivalent of more than £1,000 per employee.
Adopting early and effective dispute resolution measures can reduce these costs and have a positive impact in terms of productivity, working relationships and the wellbeing of employees.
When introduced correctly, conflict resolution is a quicker and more cost-effective approach to rebuilding employee relations than formal discipline and grievance procedures.
With mediation and conflict resolution experts, employer case studies and the latest research, we will explore different strategies to help you understand and resolve conflict within your organisation.
Attend this event to get important advice as well as practical tips and takeaways to use in your workplace.
Suitable For
Whether you’re from a public, private or third sector organisation, multinational corporation or SME, this special conference offers practical advice and invaluable employment relations insights.
Essential for anyone who is responsible for; managing people, delivering high performance results, working in HR, finance, employment relations or acts in a representative capacity. This includes:
HR and Finance directors, managers, supervisors, team leaders, HR professionals, business owners, Trade Union representatives, employee representatives and individuals who wish to enhance their CPD.
Programme
Chaired by Paul Gronow, Senior Business Advisor, Acas
Speakers:
Kevin Rowan, Head of Dispute Resolution, Acas
- The cost of conflict and how to avoid it
Joanna Nunn, Assistant Chief Conciliator, Acas
- Key skills or considerations of negotiations with Trade Unions and employee bodies
Debbie Sanders, ER Specialist and Consultant, Make Work Better
- Rebuilding relationships after conflict
Dionne Dury, Chair of Civil Mediation Council
- The role and process of mediation in resolving conflict