Venue:
Delivered digitally via zoom (conferences only)
Map (opens in new window): Date:
06/11/2025: Time:
09:30 - 12:30: Price:
£170.00 per person
Our training events are VAT exempt

To book now please select how many people will be attending:

* Max of 4 delegates per organisation. Please call Acas on 0300 123 1150 or email events@acas.org.uk if numbers exceed this or for more details about the training session.

Managing difficult behaviour in the workplace: a masterclass

Overview

Difficult, extreme and persistent unacceptable behaviour within the workplace can be damaging for employee relations, impact productivity, and may potentially have legal consequences.

Join Acas and leading experts as we discuss effective strategies to address this behaviour from an organisational and interpersonal perspective, including consideration of the legal implications.

Business Need

Businesses can face significant difficulties if problematic workplace behaviours are ignored or unreported and are consequently unresolved.

This is not just confined to the financial cost - employees’ mental health, staff relationships, absenteeism and staff turnover can all be negatively impacted by experiencing or witnessing extreme workplace behaviours.

This event will provide you with the tools and skills needed to confidently identify and address these types of behaviours in the workplace, thereby minimising legal and reputational risk and improving employee relations and productivity.

Our expert speakers will cover:

What is extreme, difficult, and persistent unacceptable behaviour and how to recognise it.
Impacts on the workplace and how to overcome barriers to addressing behaviour.
Effective strategies to employ, from an organisational and interpersonal perspective.
Identifying and managing bullying and harassment.
Legal implications - capability or conduct dismissal.
Developing a more positive workplace culture.

Suitable For

Whether you’re from a public, private or third sector organisation, multinational corporation or SME, this special conference offers practical advice and invaluable employment relations insights.

Essential for anyone who is responsible for; managing people, delivering high performance results, working in HR, finance, employment relations or acts in a representative capacity. This includes:

HR and Finance directors
managers, supervisors
team leaders
HR professionals
business owners
Trade Union representatives
employee representatives
individuals who wish to enhance their CPD.

Programme

Chaired by James Brown, Senior Business Advisor, Acas

This digital conference will include the following speaker sessions:

Keynote Speaker - Martin Smith PHD, Psychotherapist and retired lecturer in Psychology at Nottingham Trent University:

How to identify extreme, difficult and persistent unacceptable behaviour.
Impact on the workplace.
How to overcome barriers to addressing behaviour.
Effective strategies to address behaviour from an organisational and interpersonal perspective.

James Brown, Senior Business Advisor, Acas

Bullying and harassment in the workplace and strategies to identify and manage it.
Discrimination and legal implications.

Ellen Clowes, Learning Delivery Coordinator, British Transport Police.

Personal obstacles; the interplay of different personality types when managing difficult behaviour.

Alice Kinder, Employment Legal Director at Bexley Beaumont.

Capability or Conduct? Navigating the dismissal process.

Panel Q&A - your opportunity to ask questions