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How to resolve conflict informally - two 3hr sessions over two consecutive days
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Level – Skilled
Disagreements at work are common and can happen in any organisation.
Low-level conflict between two individuals can escalate, and cause:
- decreased morale and demotivation
- division in teams
- absenteeism
- grievances
Facilitated conversations are an important informal approach to resolve conflict at the earliest opportunity. They help employees to work towards a resolution and can help managers to set clear expectations if an agreement is not reached.
When used properly and at an early stage, facilitated conversations can help:
- resolve issues informally
- save money and time
- improve working relationships between employees
- create a supportive culture
- prevent future disputes
This training will give you the practical skills to help you facilitate a conversation between two people in conflict.
It will enhance your management skillset and better establish you as someone that people can approach to help resolve issues at work.
Who is this best suited to?
This event is suitable for those who want to improve their skills in managing conflict at work.
Skilled level courses will help you gain an in-depth understanding of the topic and an opportunity to practise skills to support your organisation. This training is aimed at people with good knowledge or experience in the topic, but this is not essential.
This training would be especially suitable for those who are not formal mediators, including:
- HR professionals
- managers at all levels
- business owners
What will I learn from this training?
- causes of conflict at work
- reactions to conflict
- when a facilitated conversation is appropriate
- communication skills and empathy
- how to hold a facilitated conversation
By the end of this training, attendees will be able to:
- conduct a facilitated discussion between two workers in conflict
- describe common reactions to conflict and how you can overcome them
- explain the skills needed to effectively facilitate a conversation
- diffuse conflict by reframing inflammatory statements
Key course information
Trainer led – online via Zoom
Duration - Split into two sessions, delivered over two consecutive days. The duration of each session will be 3 hours.
The dates are:
- Day 1 – 22nd of April 2026, 13:30 – 16:30
- Day 2 – 23rd of April 2026, 13:30 – 16:30
The training session will include:
- case studies
- polls/quizzes
- group discussion
Attendees will also receive a:
- digital certificate
- handout containing useful links
- copy of the PowerPoint slides
We aim to make our training accessible for everyone. If you have specific accessibility needs, please let us know on your sign-up form.
Closed captions can be turned on for all our sessions run on Zoom.
Run this training for your organisation
Organisations often book a number of people on our training courses at the same time. We encourage this as it can help share the learning amongst your teams.
We provide in-company training on the following topics:
- Certificate in Workplace Mediation
- Having difficult conversations
- Management training for developing managers
- Management training for new managers
- Managing discipline and grievance
- Staff representative training
Contact our Customer Services Team if you would like to discuss this further.
Does your organisation need more than training?
Our specialists can diagnose issues in your workplace and tailor practical solutions to address the challenges faced by you and your staff. To find out more, contact our Customer Services Team on 0300 123 1150 or complete our online enquiry form.
We also offer free e-learning on a wide range of employment relations topics. It's a great way to develop, enhance and refresh knowledge, providing an opportunity to work through theory, explore case studies and answer interactive questions.