Venue:
Delivered digitally via zoom (conferences only)
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Date:
25/06/2026
Time:
09:30 - 12:30
Price:
£270.00 per person
Our training events are VAT exempt
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Conflict at work and how to disagree well: a masterclass


Overview

Differences of opinion are a normal part of working life and, when managed well, can lead to better decisions and stronger working relationships. However, if disagreement is ignored or handled poorly, it can develop into conflict that can impact wellbeing, performance and trust at work. 

This masterclass brings together Acas experts with leading guest speakers to explore:

  • common causes of conflict 
  • managing conflict at an early stage
  • encouraging open and respectful discussion and disagreement
  • the legal and practical limitations of informal conflict resolution  

Business Need

Acas Research conducted in 2021 found that workplace conflict costs UK businesses approximately £28.5 billion per year - the equivalent of more than £1,000 per employee.

Early and effective management of conflict can reduce the risk of issues escalating, lower the likelihood of formal processes, and protect trust, wellbeing and productivity.

With mediation and conflict resolution experts, employer case studies and the latest research, we will help you to develop a clearer understanding of how to encourage open and respectful discussion, how to challenge views constructively, and how to navigate difficult conversations with greater confidence. 

Attend this event to get important advice as well as practical tips and takeaways to use in your workplace. 

Suitable For

  Those who would benefit from attending this event include: 

  • line managers, supervisors and team leaders
  • HR professionals
  • business owners
  • Trade Union/employee representatives
  • individuals who wish to further their professional development

Programme

Chaired by Helen Hall, Senior Business Advisor, Acas

Speakers:

Emma Harmer, Senior Business Advisor, Acas

The most common causes of conflict

  • research informed insights into the most common causes of conflict at work

Identifying conflict before it escalates

  • the early signs of conflict
  • why these signs are often missed or overlooked
  • the impact of failing to address early signs of conflict

Facilitating conflict conversations

  • preparing for a conflict conversation
  • creating safe and respectful environments that support open discussion
  • effective listening skills
  • exploring options and agreeing practical next steps

The legal and practical limits of informal resolution 

  • when informal conversations are not appropriate or no longer effective
Disagreeing well