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The cost of workplace conflict: a masterclass
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Overview
Workplace conflict is a normal part of working life, but when it is not managed effectively it can significantly affect people, productivity, and organisational performance.
Workplace conflict costs UK employers £28.5 billion a year and can impact employee wellbeing, consume valuable management time, damage working relationships and increase the likelihood of formal disputes. Yet many organisations miss opportunities to identify and address concerns before they escalate.
Join us at this event to:
- explore the financial and human cost of workplace conflict
- understand how conflict affects individuals, managers and organisations
- learn how early informal intervention and mediation can support positive outcomes
- identify warning signs before issues become formal disputes
- discuss practical steps to help prevent workplace conflict arising
Business Need
Conflict has a significant impact on organisations, often resulting in lost productivity, increased absence, reduced engagement and strained working relationships.
Managers and HR professionals can spend considerable time dealing with the effects of unresolved conflict, while employees may experience increased stress, reduced wellbeing and lower job satisfaction.
However, many workplace disputes can be prevented or resolved at an early stage when organisations have the confidence, skills and processes to address concerns constructively.
Delivered via Zoom, this digital masterclass will explore:
- the latest research on workplace conflict and its impact
- the hidden costs of conflict for organisations
- the effect of conflict on employee wellbeing
- the challenges faced by line managers
- the role of mediation and dispute resolution
- practical examples of successful conflict management
- recognising and responding to early warning signs
- creating a culture that supports early intervention and resolution
Suitable For
Those who would benefit from attending this event include:
- line managers, supervisors and team leaders
- HR professionals
- business owners
- trade union/employee representatives
- individuals who wish to further their professional development
Programme
Understanding the cost of workplace conflict
- the financial costs of unresolved conflict
- the impact on productivity, performance and retention
- why conflict escalates
- the business case for early intervention
Conflict in the workplace: trends and insights
- current workplace conflict trends
- the impact on HR teams and organisational culture
- building conflict capability in organisations
- creating environments where concerns can be raised early
Resolving conflict before it escalates
- Acas dispute resolution services
- choosing the right intervention at the right time
- common workplace conflict scenarios
- lessons learned from supporting organisations through disputes
The human impact of conflict
- the effect of conflict on employee wellbeing
- stress, mental health and psychological safety
- supporting employees through disagreements
- the impact on line managers dealing with conflict
- building healthier workplace relationships
Panel Q&A
Senior Business Advisers will choose questions from audience for panel members to answer and discuss.
Please note: this programme may be subject to change to ensure the content reflects current best practice guidance