Managing the unmanageable
Level – Skilled - for an in-depth understanding of a topic. Aimed at people with good knowledge or experience
Overview
It can be tempting for managers to avoid dealing with challenging, hostile or confrontational behaviour. Especially where an employee responds to challenge with further negative or destructive behaviours.
Taking a proactive approach to challenging behaviour can:
- increase confidence in line managers
- support wellbeing of employees
- prevent absence
- reduce the risk of discrimination and other legal claims
This interactive training will give you insights, tools and skills to help you confidently address extremely challenging persons at work.
Who is this best suited to?
Anyone with a knowledge of people management who want to develop their skills further. It would be beneficial if you’ve attended Acas training on Having difficult conversations. But this is not essential.
The training would be suitable for:
- experienced line managers
- business owners
- HR professionals
What will I learn from this training?
- how to identify extremely challenging behaviours and recognise their impact on individuals and your business
- how difficult behaviours can develop and how personality traits can influence behaviour
- what extremely challenging behaviour looks like
- practical advice and strategies to manage these behaviours with confidence
- things to avoid when managing extreme behaviours
- how to prepare for a challenging conversation
- identify extremely difficult behaviours
- evaluate the impact of extremely challenging behaviour on individuals and the organisation
- analyse the reasons why these behaviours can appear
- develop and appraise the key strategies and traps to avoid when managing an extremely challenging person
- confidently put these techniques into practice
Key course information
Trainer led – online via Zoom
Duration - 6 hours/full day
The training session will include:
- case studies
- role-plays
- polls/quizzes
- group discussion
Attendees will also receive:
- a digital certificate
- a handout containing useful links
- a copy of the PowerPoint slides
We aim to make our training accessible for everyone. If you have specific accessibility needs, please let us know on your sign-up form.
Closed captions can be turned on for all our sessions run on Zoom.
Run this programme for your organisation
This course can also be provided in-house. We can also tailor the programme to suit your precise organisation needs. To speak to our customer services team about your requirements call 0300 123 1150 or complete our online enquiry form.Does your organisation need more than training?
Our specialists can diagnose issues in your workplace and tailor practical solutions to address the challenges faced by you and your staff. To find out more, contact our Customer Services Team on 0300 123 1150 or complete our online enquiry form.We also offer free e-learning on a wide range of employment relations topics. It's a great way to develop, enhance and refresh knowledge, providing an opportunity to work through theory, explore case studies and answer interactive questions.