Handling an employee grievance
Level – Developing - for building skills and knowledge in a topic. Aimed at people with some experience or existing knowledge
Overview
When a grievance is received it can feel like a serious problem has been presented and often they come unexpectedly. Managers can feel confronted and at times defensive. Emotions can often run high.
Well-handled grievances can help managers understand problems and work to resolve them early, with minimal disruption. They can also help improve working relationships and team dynamics.
This training will improve your skills in effectively handling grievances at work. It focuses on:
- identifying the facts from emotions
- emotional intelligence and empathy
- working jointly to resolve issues
You will be become better at handling grievances objectively and with increased confidence.
Who is this best suited to?
This training would be especially suitable for:
- line managers
- HR professionals
- trade union reps
- small business owners
Attendees will get the most from this session if they have foundation knowledge of the Acas Code of Practice on discipline and grievance.
Suitable pre-learning would be our e-learning module on discipline and grievance.
What will I learn from this training?
Working through a fictional grievance, this training covers:
- good practice when holding a grievance meeting
- emotional intelligence and empathy
- considering employee wellbeing
- working towards a better outcome
By the end of this training, attendees will be able to:
- analyse emotive language to help identify the facts in a grievance
- explain the main steps in carrying out a grievance meeting
- describe good practice for managing emotions during a grievance process
Key course information
Trainer led – online via Zoom
Duration - 3 hours/half day
The training session will include:
- case studies
- polls/quizzes
- group discussion
Attendees will also receive:
- a digital certificate
- a handout containing useful links
- a copy of the PowerPoint slides
We aim to make our training accessible for everyone. If you have specific accessibility needs, please let us know on your sign-up form.
Closed captions can be turned on for all our sessions run on Zoom.
Run this programme for your organisation
This course can also be provided in-house. We can also tailor the programme to suit your precise organisation needs. To speak to our customer services team about your requirements call 0300 123 1150 or complete our online enquiry form.Does your organisation need more than training?
Our specialists can diagnose issues in your workplace and tailor practical solutions to address the challenges faced by you and your staff. To find out more, contact our Customer Services Team on 0300 123 1150 or complete our online enquiry form.We also offer free e-learning on a wide range of employment relations topics. It's a great way to develop, enhance and refresh knowledge, providing an opportunity to work through theory, explore case studies and answer interactive questions.